Trouble with http://www.nytimes.com/

Specs: Win7/64Pro 8GBRam

For roughly a week now, both IE11 and FF36.0.4 freeze for roughly 40 seconds to a minute when I call up http://www.nytimes.com/. ALL OTHER WEBSITES seem to load immediately. Note please: this only happens on reboot or cold start. Once the page finally loads and the machines unfreezes, I can return to the NYT site with no problems.

Again, on startup or restart, the NYT website produces a blank page in IE11; in FF the front page loads, then it freezes with a "typeface" message in the bottom status bar. After a minute, the page finally loads in IE and unfreezes in FF.

BTW, this in fact freezes the entire machine. I can't exit either browser while they struggle to load the NYT, nor can I do anything else with the computer. I've checked all cables connections. Reset the router/modem.  I've cleared the cache in both browsers, deleted the cookies and so forth. No help.

Now for the kicker: I have a newer WIN7/64 machine downstairs with 4GBRam and it has no trouble using either browser to open the NYT. So this seems to be machine specific.  

The only major change to the machine that hangs is that I upped the RAM two weeks ago from 4GB to 8GB. Ran a memory test, which found no problems.
normanmlAsked:
Who is Participating?
 
JohnBusiness Consultant (Owner)Commented:
It is working fine for me. Windows 8.1 Pro 64-bit, iE11

Look for viruses and malware. Run Malwarebytes.

Look at your hosts file for improper redirection. c:\windows\system32\drivers\etc\hosts

Do a TCP/IP Reset and DNS Flush.

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer

Run SFC /SCANNOW from an admin command prompt. Allow to complete, restart again.

Any improvement?
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SnibborgOwnerCommented:
clear your cache and cookies, that will solve the issue.
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normanmlAuthor Commented:
John, I'll give your suggestions a try first thing in the AM.

Snibborg -- I've cleared cache and cookies of both browsers repeatedly, sometimes twice a day. It does NOT solve the issue. But any other ideas are welcome.
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normanmlAuthor Commented:
John,

Looked at the hosts file: "127.0.0.1       localhost"

I have no idea what that means, whether its proper direction or not. What should I be looking for. Thanks.
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SnibborgOwnerCommented:
That's normal - 127.0.0.1 is what is called a loopback or Home.  It is used to test the network card if need be.

If there is nothing else in there that isn't commented out (a # as the first character in the line) then that's eliminated.

I presume that clearing the cache and the cookies didn't solve the problem?
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JohnBusiness Consultant (Owner)Commented:
Yes - the local host line is fine.

So then please let us know after TCP/IP Reset and Flush DNS.

Also do not forget about scanning for viruses.
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nickg5Commented:
normanml,
what do you mean by normal loading?

I have a Vista 32 bit and used Firefox and the webpage opened in under 3 seconds. I tried it 4 times to make sure.
I tried again with Google Chrome and get the same results.
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normanmlAuthor Commented:
Have tried all of the above suggestions. NYT.COM still takes close to a minute to load. Here's some additional evidence. This only happens once, after a cold boot or restart. All other pages and bookmarks load immediately after boot or startup, but the NYT site freezes the machine for about a minute. And one more piece of evidence. Once it finally loads in either browser and releases its hold on the machine, the page comes up normally in the other browser. Like once one browser finds the website, the other browser does not freeze but finds it right away. It's troubling that when either browser freezes trying to open the website, I lose control of the computer. It too freezes. Why is the times callup getting stuck somewhere for so long, and only on this machine, and not the other machine in the house?
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normanmlAuthor Commented:
More information. Since the problem appears to be machine specific, I did a registry search for "nytimes.com."

1. Found HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0\TrustManager\cDefaultLaunchURLPerms. Under thostPerms found this value: "version:2|adrcdn.com:3|amazon.com:2|avaxsearch.com:2|bit.ly:2|bitly.com:2|capitalnewyork.com:2|dixonusa.com:2|ds.serving-sys.com:2|fee.org:2|flickr.com:2|gcdn.2mdn.net:2|guidingtech.com:2|i.ytimg.com:3|i1.ytimg.com:2|macromedia.com:2|microsoft.com:2|moatads.com:2|nytimes.com:3|s.ytimg.com:2|s0.2mdn.net:2|s1.2mdn.net:2|tlo.com:2|viewster.com:3

2. HKEY_USERS\S-1-5-21-2987587682-1074968332-1067063631-1001\Software\Adobe\Adobe Acrobat\11.0\TrustManager\cDefaultLaunchURLPerms. Under thostPerms: "version:2|adrcdn.com:3|amazon.com:2|avaxsearch.com:2|bit.ly:2|bitly.com:2|capitalnewyork.com:2|dixonusa.com:2|ds.serving-sys.com:2|fee.org:2|flickr.com:2|gcdn.2mdn.net:2|guidingtech.com:2|i.ytimg.com:3|i1.ytimg.com:2|macromedia.com:2|microsoft.com:2|moatads.com:2|nytimes.com:3|s.ytimg.com:2|s0.2mdn.net:2|s1.2mdn.net:2|tlo.com:2|viewster.com:3

Can't imagine why an Adobe Acrobat value would affect the browser.
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dbruntonCommented:
Test on coldboot how long it takes to load microsoft.com and amazon.com
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normanmlAuthor Commented:
Did coldboot and microsoft.com came up right away, then another coldboot and amazon.com came up instantly.
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normanmlAuthor Commented:
NB: after the above coldboot tests, I tried to call up NYTimes.com. It hung for 40 seconds to minute and in the lower status bar I got: "Waiting for graphic8.nytimes.com." And BTW, thanks everyone for sticking with this.
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JohnBusiness Consultant (Owner)Commented:
Can't imagine why an Adobe Acrobat value would affect the browser  <-- Are you set for automatic log in ?  (I am not, of course).

Did you do top to bottom scan for viruses.
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SnibborgOwnerCommented:
I have  a horrible feeling that it may have something to do with the fact that NY Times is behind a paywall.  Does NYT use a Adobe plugin to block freeloaders?

Have you contacted the NYT helpdesk to see if they have a solution?  I suspect you are not  the first person to have this problem.
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normanmlAuthor Commented:
I'm a paid subscriber, in print and online.

Will try the Times helpdesk.
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normanmlAuthor Commented:
Just talked to the the Times tech support. They asked if both browsers were up to date. Yes. Then they said their website was most compatible with Google Chrome. Well, I don't need or want three browsers.

EE has served me well for years, handling problems. I can't believe someone doesn't have a fix for a troublesome MAJOR website. There's obviously something specific about the Times URL and my machine, not my intranet. So I'm hoping you folks can think of something.
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SnibborgOwnerCommented:
Fair enough, it was worth a shot.  Shame they're not very helpful.

Have you tried booting the computer up in safe mode with network support and see if it still does it?  It's one way of eliminating anything that is loading on boot up.
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SnibborgOwnerCommented:
As a follow up.  What happens if you open the web page with a private window?  As this prevents cookie control, which NYT relies upon to prevent unauthorised access, it would be interesting to see what effect it would have.
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normanmlAuthor Commented:
Do you mean open a blank tab window and call it from there with a bookmark?

I'll give safe mode a try.
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normanmlAuthor Commented:
Okay, tried a blank windows (which is what I assume you meant by "private) and same thing. Then I restarted and booted into safe mode with networking. Same thing. Froze it up there as well and took as long to call up.
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SnibborgOwnerCommented:
Unfortunately I don't use Firefox, but in Chrome it is an Incognito window.  One that does not use cookies,  Here is an explanatory video:

https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history?redirectlocale=en-US&redirectslug=private-browsing-control-what-info-firefox-saves
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normanmlAuthor Commented:
Okay, thanks, I'll give that a try in the AM. Ran a full deep virus check on the whole machine. It's clean.
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dbruntonCommented:
Any addons for the browsers?  Such as AdBlock?
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normanmlAuthor Commented:
Addons all Disabled. Also tried incognito windows. Same result.
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SnibborgOwnerCommented:
I was wondering about a corrupt cookie, but incognito rules that out.

Looking back at your postings, the only thing I can suggest is to remove the added RAM and see if the problem goes away.  If that's the only thing that's changed.

If that corrects the problem I would check the size of your paging file with the 8GB of RAM installed.   The paging file should be 12GB with that amount of memory.  You can find the setting by right-clicking on Computer and selecting Properties in the Start menu.  Choose Advanced System Settings then choose performance settings in the Advanced tab.  Finally choose the Advanced tab and you will see the virtual Memory settings.  If you click on the Change button the window will show the Virtual Memory setting you have.
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dbruntonCommented:
Can you move this machine downstairs and try it on the connection down there?

I know this is desperation stuff.

Also disable the anti-virus and then try the connection.
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normanmlAuthor Commented:
Memory has been tested twice. If pulling it corrects the problem, then, as you say, it might point to page file. But why not just change the size of PageF without pulling the racks. Once I change the size, I should now if that's the problem, right. Now size of Pfile is 8054MB, but dialog box
recommends 12081. Under custom size there is an Initial size and a Maximum size. What should I make the Initial size -- 8054??? and use the 12081 recommended for the Maxium?

I'm not sure about moving the box to the ethernet jack of the win7 machine downstairs that has no problems. Instead I took my MacAir attached an ethernet cable and plugged it an open jack on the ethernet switch that my main WIN764 machine is plugged into. No trouble with either Safari or Firefox reaching the NYT on the MacAir.
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SnibborgOwnerCommented:
Use 12081 as both the minimum and maximum.  It is more efficient as otherwise the computer will change the size of the page file on the fly which slows it.

I thought this was a PC.  Is it rack mounted?
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SnibborgOwnerCommented:
By all means change the page file size first, but the ultimate test, bearing in mind that this problem occurred after adding memory, is to remove it.

Let us know how you get on.
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normanmlAuthor Commented:
It is a PC. Have two on home network in different rooms, ethernet connected.
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normanmlAuthor Commented:
Okay, my Ram is VisionTek 8GB (2 x 4GB) PC3-10600 DDR3 1333MHz Extruded Heatsink 240-pin DIMM Memory Kit. I pulled one 4GB deck and the machine started to loop, starting and restarting. I've seen this before with other memory pairs. Replaced and back to normal. This is a matched set so maybe it's looking for both cards. Beyond my knowledge base. Old 4GB OEM Dell I tossed. No use for any machines in the house. Then I changed the Page file to 12081. And I went into the configuration for Nod32 and list nytimes.com as an exception to exclude from monitoring. The wait time on the site is faster on restart, 32 seconds for page to come up, but just  as pokey and frozen on cold boot, which I plan to test again.
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SnibborgOwnerCommented:
Unusual to cause that problem.   It is usually the motherboard that dictates whether a matched pair is required or not.  Was the old RAM in 2 x 2GB sticks?  That would explain it.

No chance  that the other machine with 4GB in it uses the same memory, I suppose?
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normanmlAuthor Commented:
No, old ram was Dell OEM one stick. Dealer tried to add 4GB of Crucial and machine, as you said, seemed to want a matched pair. Other machine is Dell memory, newer too.
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SnibborgOwnerCommented:
Was the new memory the same speed as the old?  I know there can be problems when  replacing memory chips.  Although the theory is that so long as the speed is greater it will perform okay with slower motherboards, I have found occasions when this has been proven incorrect.

Do you have the model of the PC and the memory specifications, and I'll see what we can find?
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normanmlAuthor Commented:
Good question. First couple of times, Dell sent me the wrong memory. I finally got them to go back and triple check (these folks are sometimes impossible) and they discovered that the machine specs called for DDR3 1333MHz. When the third set of cards arrived, I finally got the right speed. PC is an Optiplex 980. Any chance its the graphics card. I have a six-year-old Matrox M9120 nPCIe x16 dual head with 512Ram on board. PC is Intel i5 CPU 650 at 3.2GHz.
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SnibborgOwnerCommented:
Well, that'll teach them to read their own manuals.  It's clearly printed in there what is needed.  Took me a minute to find it.

A graphics processor problem is a possibility, I've seen weird things caused by it.  Oddly, I upgraded a PC's memory a year or so ago and it wouldn't boot up.  It appears that the graphics card gave up in that case, so I wouldn't rule it out.

I notice that the motherboard of that model has a built in graphics system.  I presume the Matrox was an aftermarket add on.  If you can remove the card and use the internal graphics system to test it, it certainly won't do any harm.  Don't forget that when you increase the RAM the memory space is redivided for best use and therefore could have forced the Matrox to use a section of memory not previously utilised either internally or in the system's main memory.

Let me know how you get on.
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SnibborgOwnerCommented:
As an additional piece of information, according to the manual it should support 1 x 4GB RAM module.  The fact that yours doesn't is a concern.

The manual is here for your future reference: http://sites.fas.harvard.edu/~phys191r/Bench_Notes/optiplex-980-tech-guide.pdf
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SnibborgOwnerCommented:
Sorry, three posts, one after the other.  I found this article that points out a possible problem with 4GB memory modules with that model.

http://en.community.dell.com/support-forums/desktop/f/3514/t/19581219

Looking at the posts it seems that i7 processors do not have this problem, implying that i5's may have.
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JohnBusiness Consultant (Owner)Commented:
That would be interesting . I have two i5 CPU machines: One Windows 7 and one Windows 8. NY Times works fine on both with no issues.  (IE 11 on both).
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SnibborgOwnerCommented:
Yes, it is weird John.  The posting didn't seem to resolve or isolate anything, it just kind of fizzled away.

It would be interesting to see whether you have 1R or 2R modules, rather than R3 or R4.

normanml, what ranking do your new modules have?
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JohnBusiness Consultant (Owner)Commented:
The machine I normally use for this has one Lenovo 8 GB module. The other machine has 2 or 3 Lenovo modules (12 GB total) and I forget the makeup of the modules, but more than one for sure.
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normanmlAuthor Commented:
Hm. Not sure what a ranking is. Here, from sysinfo, is what I have for each memory module.

Memory specs
Also, I can't definitely pin this to the new memory cards. About a week or so later, I installed update KB3034344. It cause a few moments of havoc on the machine (threw is back to the default profile and I had to reboot twice to get my regular profile back) and perhaps that was the beginning of the problem. I wish I could pin this down to a single event or new piece of hardware, but I can't.

I read the link provided about the Dell 980's. Their issues seemed very different than mine. In any case, everything else is running fine and I've run memory tests every other day since I opened this thread.

Interesting that the Matrox card could be the culprit. I was only guessing. As I said, the card is six years old so perhaps I should replace it.

What's intriguing, and frustrating, is that just one website is affected, the one I need most to cull data. Ah well.

Meanwhile, any chance the update is a culprit?
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normanmlAuthor Commented:
UPDATE: Don't know why the first time I tried this it didn't work, but I managed to pull the right memory card (slot) 2 this time, and boot the machine into just 4GB of memory. Alas, same result. Replaced back to 8GB. So I guess this rules the RAM out?????
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SnibborgOwnerCommented:
Ah, the vagaries of computers.  Although it doesn't rule out the memory completely, I would suggest that it shouldn't be a primary focus of our attention.

From what I was reading, the ranking is to do with the physical mounting of the memory on the module.  Rank 1 is one memory piece mounted on one side of the module, Rank 2 is two pieces, Rack3 is two on one side and one on the other and finally Rank 4 is two memory pieces on each side of the module.

 That security update is very IE related, and as Firefox and Chrome sit on top of that kernel and use common calls, it could well be the source of the problems.  You can remove the update through the Control Panel, Programs and Features.  Once in, choose the View Installed Updates link on the left hand side.  Choose the KB, right click and choose uninstall.

This will allow you to test whether that is the problem.  I suspect that it is not the actual problem, but perhaps it hasn't installed properly.  Otherwise every NYT subscriber would be complaining.
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normanmlAuthor Commented:
Uninstalled the KB, restarted, test NYT site, took 46 seconds to come up. Reinstalled the KB, restarted, then repeated Johns instructions from his first post -- DNS flush etc. -- and NYT took 00.01.06. And even then did not have all the video filled in and had to wait another 20 seconds.

So, it's likely not the memory, and, as Snibborg said, it probably wasn't the update. And the more I think about this the more illogical it seems. Every other website I call comes up immediately. So, speaking out of ignorance, is it possible that the Times URL or IP address has been stored in some other place on the machine and has been corrupted, and when I call it, the call conflicts with and NYT setting in some file somewhere. I really am reaching here.
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JohnBusiness Consultant (Owner)Commented:
You probably need to decide whether you can live with this issue or not.

If not, and with all you have done, then next step is a Windows 7 Repair Install (or possibly even a back up and Windows re-install). You need a working recovery partition or the Windows 7 DVD. Here is a Seven Forums Tutorial to assist you with this.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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SnibborgOwnerCommented:
Under normal circumstances the only places where the location will be kept would be in the cache of the browser.  Once that is flushed then that should be it.

You mentioned earlier that you did a search of the registry and found references to nytimes.  This is very odd and I would not expect that there was any information in there that referred specifically to a web site.

The only other thing I can think of is the Hosts file.  Have a look at this and see if anything has been added referring to The Times.  Here is a link to help you locate and edit it:

http://helpdeskgeek.com/windows-7/windows-7-hosts-file/

The amount of time that you describe sounds like there is a timeout somewhere causing this and after the set time it goes to the correct site.

Let us know how you get on.
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dbruntonCommented:
>>  So, speaking out of ignorance, is it possible that the Times URL or IP address has been stored in some other place on the machine and has been corrupted, and when I call it, the call conflicts with and NYT setting in some file somewhere. I really am reaching here.

No, I don't think you are reaching.

>>  and found references to nytimes.  This is very odd and I would not expect that there was any information in there that referred specifically to a web site.

snibborg also comments on the Hosts file.  Post the contents of the Hosts file here.

Also in the registry look at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters and the key DatabasePath.  This should be %systemroot%\system32\drivers\etc\  Confirm that.

Something in your system is interested in nytimes.com and this is very curious behaviour.
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normanmlAuthor Commented:
Well, I called in the cavalry, sort of. Living near me is an excellent, small, MS certified computer repair/retail store. High profile clients and very satisfied ones. When the profile on my wife's WIN7 machine became corrupted and caused havoc with other parts of the system, one of the owners came to us and fixed it. John's suggestion to think about repair install of full install, which will cuts into a six-year project I work on every day, kind of prompted me to make a call. They took a look at my machine by remote desktop. They echoed Snibborg's comment that FF and Chrome sit on IE's kernal. First they install Chrome and NYT came right up, so we added cutpdf so if they couldn't fix at FF or IE immediately, I'd at least be able to work. Then they did the usual, adding SuperAnti spyware to malwarebytes and picking up the usual hundred or so adware entires. They they ran the registry cleaner in CCleaner (had a restore point from yesterday so I wasn't too worried, though I stopped using registry cleaners two years ago), then went into IE. First they went to manage add-ons>search providers and deleted everything save bing and google. Then they went to connections, which I was familiar with from the days when we needed a proxy server to connect with the university. Then Lan settings, where I'd left "automatically detect settings checked." We unchecked it. The we rebooted and...NYT came right up in both FF and IE. I'm guessing it was the lan settings that were causing the problem, though there is no way to pin it to that. On my own I searched the registry and found under HKEY_USERS\S-1-5-21-2987587682-1074968332-1067063631-1001\Software\Adobe\Adobe Acrobat\11.0\TrustManager\cDefaultLaunchURLPerms a subkey with "version:2|adrcdn.com:3|amazon.com:2|avaxsearch.com:2|bit.ly:2|bitly.com:2|capitalnewyork.com:2|dixonusa.com:2|ds.serving-sys.com:2|fee.org:2|flickr.com:2|gcdn.2mdn.net:2|guidingtech.com:2|i.ytimg.com:3|i1.ytimg.com:2|macromedia.com:2|microsoft.com:2|moatads.com:2|nytimes.com:3|s.ytimg.com:2|s0.2mdn.net:2|s1.2mdn.net:2|tlo.com:2|viewster.com:"
Also under HKEY_USERS\S-1-5-21-2987587682-1074968332-1067063631-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\nytimes.com. And same thing here: HKEY_USERS\S-1-5-21-2987587682-1074968332-1067063631-1001\Software\Microsoft\Internet Explorer\New Windows\Allow which had a subkey www.nytimes.com. Finally here: HKEY_USERS\S-1-5-21-2987587682-1074968332-1067063631-1001\Software\Microsoft\Office\14.0\Common\Internet\Server Cache\http://www.nytimes.com/images/.

It's equally possible, I guess, that the IE LAN setting obviate the above entries, which may, or may not, have been causing the problem.

Thanks to all for not only sticking with this issue, but for responding so quickly. I plan to remain an EE subscriber for a long time. You guys are great to work with.
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normanmlAuthor Commented:
Thanks to all again. I picked John's first comment as the best solution, but to anyone reading this thread, all the responses combined are really the best solution.
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JohnBusiness Consultant (Owner)Commented:
@normanml  - Thank you for the update and I was happy to help.
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SnibborgOwnerCommented:
Same here.  Glad you got it sorted in the end.
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