Router and PC do not Like Each Other

A customer has a laptop that is running Windows Vista.  The computer appears to connect to the Verizon FiOS (Actiontec) router, but does not connect to the Internet. On investigation, I found that the computer can't connect to anything on the network.  I cannot ping the router from that laptop, and the connection test from the router also fails.

I connected another laptop without a problem.  I took the failing laptop to another location and was able to connect without any problem.

I have run SFC on the laptop, reset the router, removed and re-established the connection, turned off the firewall, uninstalled and redetected the wireless adapter, and uninstalled the HP Wireless Assistant. Nothing as helped.

What do I have to do to  connect this laptop to the Internet through this router?
LVL 1
rhaveyAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

awawadaCommented:
Some Wireless adapters are not compatible with some Routers but it may be also a hardware fault. Do you have an USB Wireless adapter to test if it will work?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rhaveyAuthor Commented:
Thank you for reminding me.  I had brought an  adapter just for that reason, but when the laptop connected to my network, I  forgot about it.  It was strange that a Netgear router at the customer site behave the same way.  The Netgear connected to the Internet through the Actiontec.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Routers

From novice to tech pro — start learning today.