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Cannot start Microsoft Office Outlook.  Unable to open the Outlook Window.  The set of folders could not be opened

thedslguy
thedslguy asked
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Hello Exports

Having a problem with Outlook 2003.  When two of my users try to open it they both get this same message:

"Cannot start Microsoft Office Outlook.  Unable to open the Outlook Window.  The set of folders could not be opened."

Both of these users are on Exchange (the only two in the store, so I suspect a problem there, but I don;t want to create a wild goose chase)

I've been out on the web to try and find a fix, but nothing I see appears to fix the problem.  I need to have this complete as soon as possible so please respond right away.

Thanks

thedslgy
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Will SzymkowskiSenior Solution Architect
Most Valuable Expert 2015
Top Expert 2015

Commented:
Few things to try when Outlook is throwing an error message like this...
Try the following...
- start Outlook in Safe Mode (outlook.exe /safe)
- try creating a new Outlook profile
- try starting Outlook in Online Mode rather than cached Exchange mode

Another thing I would recommend is can the users connect to their mailbox via OWA? If they can this usually means that something is wrong with the Outlook client itself.

Will.
thedslguyComputer and Network Consultant

Author

Commented:
Will Szymkowski:

When I try in safe mode, I get a search box with no results.

Not sure how to create a new Outlook Profile

OWA??

Thanks for the speedy response

tdg
Senior Solution Architect
Most Valuable Expert 2015
Top Expert 2015
Commented:
You create a new Outlook profile from the Mail Applet in the Control panel. OWA is Outlook Web Access (from a Web Browser).

Will.
thedslguyComputer and Network Consultant

Author

Commented:
Will

I tried creating a new profile.  No change.  There isn't OWA because Exchange is  strictly local use (long story but it does not hit the web at all).  No solution yet, but I am trying a System Restore on the client and I will do the same on the server if need be

I'll let you know

tdg
OWA can be used locally, too.  In fact, I have one client who accesses Exchange only through OWA on the LAN.

From a local workstation, run IE and use the following for the URL:
https://<server IP address>/owa

Ignore any warnings about certificates.

OWA may not be configured on the server, but this is an easy test.
thedslguyComputer and Network Consultant

Author

Commented:
FIXED!!

THANK YOU!!!

thedslguy
Not that I really want to give up points, but my answer wouldn't have fixed anything; it was just meant to clarify Will's suggestion about OWA.  He provided answers that should have been more useful and deserves the points.  If you resolved it by moving to OWA (and gave up on Outlook), then he certainly deserves at least half the points for pointing you in that direction.
thedslguyComputer and Network Consultant

Author

Commented:
CompProbSolv

I appreciate your integrity.

I didn't look closely enough to realize there was a second contributor  to my issue.

You are right, Will deserves the points if anyone.  I'll get with a moderator and make the change.

Thank you for playing fair!!

thedslguy
thedslguyComputer and Network Consultant

Author

Commented:
Thanks for the help!!