Up until a few days ago, I ran the business with a combination of GoToMeeting and LogMeIn. I used GoToMeeting for presentations, collaborative work, and "on-the-fly" IT support for clients that don't have a LogMeIn install. I use LogMeIn for IT support for my established clients. While I'm happily sticking with LogMeIn, my sweetheart annual membership fee went away with GoToMeeting, and I'm looking for a less expensive replacement.
While I used to use the free version of join.me, the newer join.me free includes a promotional splash screen or two and that splash screen always throws my clients (some of whom are not technically inclined). If the fee-based of join.me is simpler to launch, I'm certainly interested.
In summary, I need an on-the-fly remoting tool that is a) easy for my clients to launch, b) offers remote control for IT support, c) is a bit cheaper than $180/year that Citrix is now asking for GoToMeeting.
While most my client machines are running Windows, a tool that supports OS X as well would be nice. iOS and Android support would be nice a well, but are not mandatory.