Internet Explorer 10 - Websites indicating that it is old/unsupported version

I have a user workstation that at many websites he gets a message saying he is on an old, unsupported version of Internet Explorer:

The user is on Internet Explorer 10 so it shouldn't be an issue. I would imagine the version of Internet Explorer is being falsely reported as an older version to these websites. Any suggestions?
Rob SandersAsked:
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Dave BaldwinFixer of ProblemsCommented:
It works for me with IE9 but not IE8.  They do list IE 10, 9, 8 as supported browsers.
JohnBusiness Consultant (Owner)Commented:
I get a similar message for Symantec Support with IE11 on Windows 8. When the website comes up, I press Refresh and the page then loads correctly. It is a Symantec Website problem, not my problem.

Try pressing Refresh (F5 or refresh icon in the address bar) to see if that makes the page come up correctly.

Try the same page on a computer with IE11. If IE11 works you may wish to upgrade. Microsoft is trying to dump everything earlier than IE11 which is supported on Windows 7 and on Windows 8 (and Windows 10 at this point).
Rob Sanders --
Indeed, why not upgrade to IE 10,  I much prefer it.
For Win 7 64 bit

Many sites are no longer supporting older versions of IE.
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Rob SandersAuthor Commented:
@jcimarron, I'm not sure if you meant to say " why not upgrade to IE 11" as opposed to "why not upgrade to IE 10" but the user is already on Internet Explorer 10.
JohnBusiness Consultant (Owner)Commented:
Did you try pressing Refresh as suggested?
Thomas Zucker-ScharffSolution GuideCommented:
Try using opera with the user agent switcher. set it to us 10 and see what happens.
Rob SandersAuthor Commented:
@john hurst, yes, we tried using refresh but it made no difference.

@thomas zucker-scharff, I don't have access to the workstation right this second but I will give that a try and see if it yields any results.
JohnBusiness Consultant (Owner)Commented:
ESPN works just fine on IE11. I have it running now and no errors at all.

The machine in question may have problems.  Try scanning for viruses and malware.
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
Did you check compatibility mode is not set up for that site?
Rob Sanders ----
Yes I meant " why not upgrade to IE 11" ?
Thomas Zucker-ScharffSolution GuideCommented:
jcimarron's question is s good one. why not?
Craig KehlerDirector of Customer RelationsCommented:
I think this is ESPN detecting compatibility view settings. Try this in IE:
1. Alt + t
2. Select Compatibility View settings
Does show up in the list of "Websites you've added to Compatibility View"?
If so remove it, delete cookies and refresh.
If not then it's likely that either the Microsoft list for this site is incorrect or not updated recently.
Try unchecking "Include updated website lists from Microsoft"
Then it looks like you need to delete your cookies. It appears ESPN is storing a cookie indicating you have compatibility mode enabled rather than checking the user agent of the browser each time.
Delete cookies and refresh the page.
Thomas Zucker-ScharffSolution GuideCommented:
Checking the user agent is not the best way to render pages.  As you may have noticed from my posting, the user agent can be easily spoofed.  One really needs to check the platform and the browser characteristics (harder to spoof).
Rob SandersAuthor Commented:
Thanks for the suggestions everyone. I should be able to hop on to the users' tomorrow to test.
Rob SandersAuthor Commented:
I was able to get on this users' workstation. While the box for use compatibility mode for all websites was checked, it made no difference after I unchecked it.

I tried running Internet Explorer as a different user and I didn't experience the problem at all. I feel like this means the problem lies with the users' Windows profile and whatever settings it is retaining for Internet Explorer.
JohnBusiness Consultant (Owner)Commented:
(a) Did you try IE11?

(b) If IE works from a different user name, then yes, the user's profile is damaged. Since you have reset IE, you probably need to replace user's profile (back it up, delete it and re-create it).
Rob SandersAuthor Commented:
We are stuck with IE 10 for right now because of the company's corporate policy.
JohnBusiness Consultant (Owner)Commented:
So then to fix this, you need to replace the user's Windows Profile.
Craig KehlerDirector of Customer RelationsCommented:
I was able to get on this users' workstation. While the box for use compatibility mode for all websites was checked, it made no difference after I unchecked it.

I noticed the same thing until I cleared the cookies for the browser. ESPN appears to be setting a cookie to track this.
In a fresh profile.
1. Go to
2. Open Compatibility View settings and add to the list of sites to display in compatibility view.
3. Observe the message from your screen shot
4. Open Compatibility View settings and remove from the list of sites.
5. Refresh the page and observe the message is still present.
6. Clear cookies and refresh the page.
7. Message is removed, normal experience restored
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
Rob SandersAuthor Commented:
Please do not close this question. I am going to attempt to recreate the users' Windows profile soon. I haven't been able to nail down a time with the user that they can allow me to do this.
JohnBusiness Consultant (Owner)Commented:
Asker is still working on the question.

Please let us know as soon as is practical.
Rob SandersAuthor Commented:
Thanks for suggestions everyone. It turns out that the issue had to do with the Webroot Desktop Web Proxy malfunctioning. After re-installing it, the problem went away.

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Rob SandersAuthor Commented:
There were no suggested solutions that led to the resolution of the problem.
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