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Install Office 365 on Windows 8.1 phone

Hi Experts,

I have just purchased a subscription to Office 365 Home. It installed on my laptop without any bother but I am having trouble getting it on my WinPhone 8.1. I click the Office tile select Office 365 and setup. It then asks me for email and password which I assume is my Microsoft passport details that I signed up to Office 365 with. I enter my details and hit the sign in button and it tells me 'Something's wrong. We encountered a problem and couldn't complete this task'. What should I do?
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1 Solution
JohnBusiness Consultant (Owner)Commented:
Check the Microsoft ID on your laptop. Open an Office Application and click on File, Account and sign in to your account.

Then use the same ID on your phone. It is a different install on the phone so far as I lnow, but the laptop Office ID should work.
DColinAuthor Commented:
Hi John,
I am using the same ID on my phone as my laptop.
JohnBusiness Consultant (Owner)Commented:
I would contact Microsoft Store Support. I have used them for licensing issues and they are helpful.

Call the 1-800 number below.

JohnBusiness Consultant (Owner)Commented:
@DColin  - Thanks and I was happy to help.
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