asked on Install Office 365 on Windows 8.1 phone
Hi Experts,
I have just purchased a subscription to Office 365 Home. It installed on my laptop without any bother but I am having trouble getting it on my WinPhone 8.1. I click the Office tile select Office 365 and setup. It then asks me for email and password which I assume is my Microsoft passport details that I signed up to Office 365 with. I enter my details and hit the sign in button and it tells me 'Something's wrong. We encountered a problem and couldn't complete this task'. What should I do?
I have just purchased a subscription to Office 365 Home. It installed on my laptop without any bother but I am having trouble getting it on my WinPhone 8.1. I click the Office tile select Office 365 and setup. It then asks me for email and password which I assume is my Microsoft passport details that I signed up to Office 365 with. I enter my details and hit the sign in button and it tells me 'Something's wrong. We encountered a problem and couldn't complete this task'. What should I do?
Microsoft 365Windows Phone
Last Comment
John
ASKER
Hi John,
I am using the same ID on my phone as my laptop.
I am using the same ID on my phone as my laptop.
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
@DColin - Thanks and I was happy to help.
Then use the same ID on your phone. It is a different install on the phone so far as I lnow, but the laptop Office ID should work.