simple way to dial VoIP phone from ACT

Having switched our office phones to a new VoIP provider , I'm looking for a way to implement a virtual modem, for lack of a better term, that allows me to dial using the built-in capabilities of ACT. In essence, what I need is software that looks like a modem to ACT but uses SIP or TAPI or whatever is appropriate to send dialing info to the phone.

I don't need screen pops, workflow or any of the features offered by the various ACT add-ons that I've seen. I also don't need to make phone calls via my computer, which is what I get when I search for VoIP dialing or similar.

Thanks --
LVL 31
Scott HelmersVisio Consultant, Trainer, Author, and DeveloperAsked:
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Scott HelmersVisio Consultant, Trainer, Author, and DeveloperAuthor Commented:
I'm still looking for a solution if anyone has ideas...
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
If it looks like a modem, then it's Windows TAPI.

The answer really depends on what sort of interface your VoIP system uses. Not all of them have an option for other software to drive them. Does your system have a TAPI or SIP driver?
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Scott HelmersVisio Consultant, Trainer, Author, and DeveloperAuthor Commented:
Long delay in responding -- sorry.

Our system uses SIP, so I'm guessing that I'll need a TAPI-SIP bridge of some sort -- TAPI to create a modem appearance in Windows to satisfy ACT, and SIP to talk to the phone.

Just found this SIPTAPI bridge which sounds promising. I'll try it in a couple of weeks when I'm back from a trip.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
I was just wondering how you wnet?
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Scott HelmersVisio Consultant, Trainer, Author, and DeveloperAuthor Commented:
Thanks for the reminder that I never closed this question, Mike. However, it turns out that it's a good thing that I waited, because last week I finally found the answer I've been looking for. It's not a free solution, but it's an acceptable subscription price for my needs.

The product, telephony4act!,  is in transition and there are a couple of issues that need to be resolved, but it connects directly to my VoIP system and dials instantly at the click of a button. The product transition is because the company that wrote the utility, DesignR1, is no longer in business. Their assets were recently acquired by keystroke!ca.

Once installed (the installer needs work) and configured for your phone system, telephony4act! adds a call button to the ACT! screen.screenshotClicking the button dials the phone. Doesn't get much easier than that.

Two issues I'm experiencing:
1) The 'check for updates' button doesn't work because it's still trying to connect to DesignR1 servers; keystroke will need to fix this.
2) There's a very handy dialog box for recording call history and doing a bunch of other useful ACT!-related functions, but on my three-monitor setup, it always opens offscreen.

However, the basic function -- dialing my VoIP phone -- with a click works like a champ.
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Scott HelmersVisio Consultant, Trainer, Author, and DeveloperAuthor Commented:
Mike's suggestion provided a good path to explore but ultimately the software I found is what provided the solution.
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