Running Windows 7 pro and Small Business Server 2008 on a network, the isp is CenturyLink . It is a dsl connection.
The dsl connection fails often. CenturyLink tells me they cannot see any issues. I'd like to find something ( a program, a device of some sort) which could monitor the dsl connection and measure the noise on the line. The modem is probably failing because of noise.
There must be some way of monitoring the noise level on a phone line. I want to prove to CenturyLink there is noise on the line at the times the modem fails.
Thanks for the link. I never knew about this Very interesting.
You have helped me before. Thank you for the link. Very interesting! So there is relatively inexpensive equipment available to test phone lines.
The problem I experience with CenturyLink or any other technical service is the quality of the people providing the service. Often they seem to simply follow a script. When they cannot seem to find an answer they just hang up, yes, hang up. Sometimes I can find an intelligent person. It is so frustrating. I need an isp for internet service as I don't know how to get internet service without an isp. Comcast seems little better.
I never know whether CenturyLink is telling me the truth or trying desperately to convince me it's my fault.
What I finally decided to do is to buy a different modem. My old modem was a PK5000. I now have a PK5001Z. I have 30 days to return the modem if it does not solve the problem. So far (only 2 days) the internet connection is performing well. I wonder whether there is a firmware update somewhere to apply to the PK5000 that would have solved this problem.
So, for now, let's see if the new modem solves the problem.
Thank you all for prompt replies. I pay for this service so prompt replies are really appreciated