Link to home
Start Free TrialLog in
Avatar of TomBalla
TomBallaFlag for United States of America

asked on

User passwords

Right now we know our users passwords and we are trying to get away from that, but I have a question.  If I am helping a user out, and we are logged on as them and we need to do a restart, do I let them type the password in while I stand back or what?  

Avatar of Member_2_6492660_1
Flag of United States of America image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of TomBalla


yes it is active directory and they can change their passwords.
If that is the case then if they feel that you saw the password being typed in then you can simply change it.

AD and password polies if setup work well.
Avatar of Zacharia Kurian
To assists your users, you could configure and use Remote Assistance, which doesn't require the user to key in passwords. You can send the remote assistance offer to their PCs and solve their issues, if their system is online.

Check the below link;