User passwords

Right now we know our users passwords and we are trying to get away from that, but I have a question.  If I am helping a user out, and we are logged on as them and we need to do a restart, do I let them type the password in while I stand back or what?  

Thanks.
TomBallaAsked:
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Thomas GrassiSystems AdministratorCommented:
Many things come into play in this area.

We created another account to log onto the computers with.

Is the Active Directory?
Do the users have the ability to change their own passwords?

Go get a cup of coffee when they type the password.

Best practice is not to have any passwords listed on paper under the kb etc.

Just have the user type the password while you are turned away.
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TomBallaAuthor Commented:
yes it is active directory and they can change their passwords.
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Thomas GrassiSystems AdministratorCommented:
If that is the case then if they feel that you saw the password being typed in then you can simply change it.

AD and password polies if setup work well.
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Zacharia KurianAdministrator- Data Center & NetworkCommented:
To assists your users, you could configure and use Remote Assistance, which doesn't require the user to key in passwords. You can send the remote assistance offer to their PCs and solve their issues, if their system is online.

Check the below link;

http://www.unidesk.com/support/learn/2.5.5/administer/manage_desktops_and_templates/admin_desktops_remote_assistance

Zac
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