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how can I backup information stored on an unresponsive iPhone 3?

Hello and Good Afternoon Everyone,

             I wish to help my supervisor with a difficult problem.  Basically, his iPhone 3 is unresponsive or dead and will not turn on.  However, he has some very important information such as employee names and telephone numbers.  He does not wish to loose this information if a backup is possible which brings me to the point of this question.  Is it possible to remove the storage device within the unresponsive iPhone 3, use a special connection accessory to hook it up to a USB port of a desktop or laptop, and transfer the data over to it?  I know this is an option with desktops, laptops, and external USB hard drives that do not power up just as long as the hard drive itself is good.  Whatever storage media the iPhone 3 uses, it seems reasonable and logical to conclude a similar procedure can be employed here because functionally it is doing the same thing that IDE and SATA drive do with respect to purpose.

           In conclusion, I know all of this is a shot in the dark.  If there is a chance that his data can be saved from the dead iPhone 3, I certainly welcome any ideas and strategies which might can help in this quest.  

           Thanks in advance for any attention given here.  I look forward to hearing back from everyone.

           George
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GMartin
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GMartin
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7 Solutions
 
Thomas GrassiSystems AdministratorCommented:
I would have him take the iphone to the nearest Apple Store.

They have ways to fix iphones and bring them back from the dead.

They will be able to tell you right away if the data is able to be copied.

Was this iphone setup to do a backup via icloud?  

Did he every do a backup to the cloud? or Computer?
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GMartinAuthor Commented:
Hello

           As I understand his situation, the data was backed up using iTunes.  I did find this link https://www.youtube.com/watch?v=Cq2q3BOz0lg on YouTube which demonstrates the steps for backing up the data from both, iTunes and iCloud.  The title of the video indicates this to work with dead iPhones.  However, the instructions indicate for the iPhone to be switched on but it does not power up.  We have not tried these steps out yet though.  If it would not be an intrusion, could you check out this video and share your thoughts to it?  The video is short and last only about 4.5 minutes.  On a side not, what type of storage media does an iPhone use to store end user files?  SIMS card, SD Card, etc. ?

             Thank you

             George
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David AndersTechnician Commented:
This site talks about the process. Does not mention gen3 iphones in directions.
http://www.iphone-data-recovery.com/dead-iphone-data-recovery.html

    1. Hold your dead iPhone and click the “Start” button.
    2. Then immediately press the "Power" and "Home" buttons for exactly 10 seconds. The Software will count time for you.
    3. After 10 seconds, release the "Power" button right away and keep holding the "Home" button for another 15 seconds.

Apple store would be the first best choice.
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GMartinAuthor Commented:
Hello and Good Morning

            Thank you very much for your followup suggestions and resourceful link.  Upon reviewing the submitted link, I did notice in Step 1 the necessity of using a digital cable to connect the dead iPhone to the computer.  With respect to this step, what type of digital cable is required?  Are the instructions referring to a Blue Tooth cable, USB cable, etc?

             George
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Thomas GrassiSystems AdministratorCommented:
George

USB cable
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GMartinAuthor Commented:
Hello

            Will it be micro to standard USB?

            Thanks

            George
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Thomas GrassiSystems AdministratorCommented:
George

iPhone 3 uses "Apple 30-pin connector to USB Type A;"
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akahanCommented:
Since the data was backed up using iTunes, it is sitting on whatever computer you backed up to, and can be accessed from the backup, on the PC or Mac.  There should be no need to try to access it from the broken phone.

You can use Wondershare Dr. Phone (at www.wondershare.net ) to read and extract information from the backup of the phone you previously made using iTunes.
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GMartinAuthor Commented:
Hello and Good Afternoon Everyone

           It turns out we will be needing to recover the data from the phone because my supervisor told me he never backed it up on the pc.  At this point, I need to update everyone on the status of this concern.  Upon downloading and installing Wondershare Dr.Fone for iOS v5.5.5, we ran into an issue.  The first screen of the setup of the program requires an email address and registration code number.  Of course we can probably continue by selecting Free Trial and use it as an unregistered program, but, there would be one major limitation.  Specifically, we would be able to view the data on the iPhone but unable to retrieve it.  With this important point kept in mind, could someone recommend a free program which is similar or equivalent to Wondershare Dr.Fone for iOS 5.5.5 with respect to functionality?

           Thank you

           George
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akahanCommented:
You could try touchcopy from wideanglesoftware.com .  Its free trial version gives you 15 days, and limits you to 100 downloads and transfers.  But if your supervisor can identify exactly what he needs from the phone, you might not need more than that.
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GMartinAuthor Commented:
Hello

            Thank you so much for your quick reply.  We will certainly be giving this a try then.  Incidentally, could you provide a link outlining the steps for properly using Touchcopy to transfer files from the iPhone to the pc?

             George
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akahanCommented:
That shouldn't be necessary.  There's a very complete user's manual / tutorial at wideanglesoftware's site.  The portion dealing with contacts is here:  http://www.wideanglesoftware.com/support/manuals/touchcopy/11/en/contacts.php

I am not understanding, though, how you expect to get data off the iPod if it is "dead" and doesn't power up.  The assumptions you are making ("I know this is an option with desktops, laptops, and external USB hard drives that do not power up just as long as the hard drive itself is good.  Whatever storage media the iPhone 3 uses, it seems reasonable and logical to conclude a similar procedure can be employed here because functionally it is doing the same thing that IDE and SATA drive do with respect to purpose") are completely unjustified.  

If the phone will not turn on, your only solution is to use one of these packages to access the backup on the PC, or get a new phone, register it with the same iTunes credentials as the existing phone, and restore the backup from iCloud onto the new phone; if your boss never bothered to create a backup, he's probably sunk.   The iPhone 3 is several years old; how could the supervisor possibly have been using it this long and never sync'd it with a PC or iCloud?  Are you sure he's not using it with ITunes, or Outlook?
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GMartinAuthor Commented:
Hello

           My supervisor told me today that the iPhone is not totally unresponsive.  It does initialize some when connected to the USB port of the pc.  I will talk to him further tomorrow in order to share further insights into his actual situation.

            Thank you

           George
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Thomas GrassiSystems AdministratorCommented:
If he never backed it up then you are out of luck.

If the iphone does not come on you will never get any data off the iphone.

As I said in my first post take it to the nearest apple store.  They are your only chance.

People do not realize that these types of devices are just like computers the important data must be backed up some where on some thing.   This is a lesson learned for him at this point.  Plus having such an old device for this long is not another good practice. Especially if no backup is being done.

Try the Apple store they might have a trick or two to try.
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akahanCommented:
The information in the question has changed at least twice now.
First, the phone was unresponsive.  Now it is responsive.
First, the data was backed up using iTunes, then it wasn't.

Please, George, obtain accurate information about what your scenario is; otherwise we iterate endlessly on the wrong scenarios and everyone just gets confused.

If the phone initializes, then it may very well be possible to pull the information off of it with Touchcopy, as described above.
If there is a backup, then you can access the backup using Dr. Phone, as described above.

I also don't understand why, if the information is so important, the boss isn't willing to pony up for the relatively low price of a piece of software to access the information...he's obviously willing to spend a lot of YOUR time, which must be worth far more.
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GMartinAuthor Commented:
Hello and Good Morning

            First and foremost, I do apologize for the confusion regarding the actual scenario.  I am merely providing feedback which has been given to me by my supervisor.  Upon reviewing my post, I can certainly understand everyone's confusion and even frustration when trying to help resolve this situation.  I will sit down with  him today in order to get a clearer understanding of the nature of the obstacles.  Incidentally, he did recently purchase and is currently using an iPhone 6.  If a backup was actually done, and I am speaking hypothetically here because he will need to be a little clearer on that part with me today, he should be able to transfer the backed up data from iCloud or iTunes to this new phone as indicated in an earlier post.  At any rate, I will check further on this matter.  And, yes, I totally agree he should consider purchasing the software to access his data because it does look to be straightforward and easy to use.  

            I will post back a clearer picture of his concerns later on today after I speak with him.  Thanks again everyone for your shared insights, resourceful links, and candor about this concern.

            George
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GMartinAuthor Commented:
Hello and Good Afternoon Everyone,

           I spoke with my supervisor earlier and he said that the data on the iPhone 3 was never backed up.  What I do not understand though is how he was able to retrieve contact information, pictures, etc. before this incident if this stuff was not stored somewhere.  Was he retrieving it from a temporary storage area of the iPhone which acts like RAM?  If that was the case, it seems logical all of the information would be permanently lost once the iPhone was powered off and back on again.  I hope everybody understands where I am trying to go with this.  

            As an extension to this, whenever a backup is made to iTunes or iCloud, does that mean all data like contact information, pics, music, etc becomes stored on some server on the internet?  In other words, it is never stored on the actual iPhone, only on a computer outside of the iPhone.  Is that right?  I ask these questions out of my curiosity and eagerness to learn from this situation as I further my attempts to help my supervisor and friend.  

           With respect to the current status of things, I did print out the information from the link about  Touchcopy from wideanglesoftware.com and will be giving that to him later on during the day.  He will most likely be trying this out tonight.  Once I get some feedback about the results of this strategy, I will post back accordingly.  

             Thanks again everyone for your shared input, suggestions and patience as we work through the confusion surrounding his concern.

              George
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Thomas GrassiSystems AdministratorCommented:
George

When you backup your iphone via iTunes to computer or using icloud the preferred method all settings and data Photos apps contacts etc are backed up

this is why we do back ups

Again take the iphone to the apple store they can tell you once and for all if the data can be retrieved.

No app will work if the phone can not turn on

Apple Store Go
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GMartinAuthor Commented:
Hello and Good Morning Everyone

            I would like to request an extension on the time limit for this post for purposes of providing accurate and helpful closure.  My supervisor had a family reunion over the weekend, thus, being unable to resume his interest in backing up his dysfunctional iPhone.   I am confident he will be getting back to this project this week.

           Thank you

            George
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akahanCommented:
Pictures, contacts, etc are stored on the phone.  When you backup to iTunes, a backup (duplicate) is stored on the PC.  When you backup to iCloud a duplicate is stored on a server managed by Apple.

Neither backing up nor turning off the phone deletes any data from the phone.
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GMartinAuthor Commented:
Hello and Good Evening Everyone,

             After careful consideration, we will be using iPhone Data Recovery as indicated by davidanders as our first attempt to recover or backup the data on the iPhone.  Seeing that it is responsive, we are optimistic this program will work out for our needs.  If our attempts fail, we will be taking it to our nearest Apple store.

             In closing, I do sincerely thank everybody for your shared insights, resourceful links, and eagerness to provide clarity to much of my confusion surrounding this post.  I will post back feedback soon regarding the final outcome of our efforts.

             Have a great evening and thanks again.

            George
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