Microsoft Outlook from PC to Mac

Hello,

I have a user who uses a Mac on our Windows network.  Her Entourage recently got corrupted.  So, we decided to install the Mac version of Outlook on her Mac.  Everyone else within this network uses Outlook.  Our desktop tech moved her over from Entourage to Outlook a while back.  Well, she recently discovered that there is about a six month gap in her emails that she cannot find any emails for.  She also has a PC in her office that she uses periodically for WebEx sessions, seeing as how we cannot get them to work on her Mac.  But that's a different topic.  Anyway, Outlook is installed on the PC and the emails are there on the PC?  How can I get the emails from the PC to the Mac?  Or merge them or something along those lines?  I really don't understand why there are missing emails on the Mac because Outlook is pointed to the same email server as the PC, I think.  Any help on this would be greatly appreciated.

Thanks,
Mike
cheesebugahAsked:
Who is Participating?
 
strungCommented:
Try repairing the Outlook database:  http://support.microsoft.com/en-us/kb/2360509
0
 
rindiCommented:
Maybe those emails have been archived and don't exist on the exchange server any longer?
0
 
cheesebugahAuthor Commented:
If I were to create a pst file on the PC with the missing emails, can that pst file be imported into Outlook on the Mac?
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
rindiCommented:
If they are archived, then they are already in pst files and you don't have to export anything. Just copy the pst files to the MAC and open them inside outlook.
0
 
strungCommented:
Here are instructions on how to import a pst file to Outlook for Mac:

https://support.microsoft.com/en-us/kb/2413370
0
 
cheesebugahAuthor Commented:
Thanks
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.