asked on XenApp 6.5 allowing more than one instances of app
Client has a number of Published Apps in their XenApp 6.5 farm. One of those is a Desktop that is used by IT Admins. The app is set so that only one instance of the app runs per user:
![App Settongs]()
There is one Admin that keeps reporting the Admin Desktop getting stuck and asking IT Support to reset their session. This morning, this admin reported the same and on checking his sessions we see 6. 5 from one client device and 1 from another. All from Surface tablets:
![Lots of Sessions]()
Any way to prevent this?
Thanks
Mark/
There is one Admin that keeps reporting the Admin Desktop getting stuck and asking IT Support to reset their session. This morning, this admin reported the same and on checking his sessions we see 6. 5 from one client device and 1 from another. All from Surface tablets:
Any way to prevent this?
Thanks
Mark/
CitrixWindows Server 2008
Last Comment
Mark Galvin
ASKER
Hi
I will check and see if that helps. The Citrix page states:
Problem Cause
Users rapidly clicking published application icons can initiate multiple sessions prior to the application instance counter getting updated.
However looking at the 2nd April in the list of sessions there is about 3 hours between initiation times.
I will check and see if that helps. The Citrix page states:
Problem Cause
Users rapidly clicking published application icons can initiate multiple sessions prior to the application instance counter getting updated.
However looking at the 2nd April in the list of sessions there is about 3 hours between initiation times.
As as per will its known issue, you can set session timeout to logoff the disconnected session.
ASKER
They aren't disconnected. They are all reported as being ACTIVE.
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ASKER
I havent installed the roll up pack.
I have scheduled down time on their system tonight so will install and see how it goes.
Thanks
Mark/
I have scheduled down time on their system tonight so will install and see how it goes.
Thanks
Mark/
Cool
ASKER
OK. Roll Up Pack 5 installed and so far no multiple sessions. However, users are having issues when launching published desktops. Some users get
!['Welcome']()
And some get:
![4.JPG]()
For the second error I have tried Solution 1 from https://support.citrix.com/article/CTX130480 but that hasnt helped.
Any clue?
Thanks
Mark
And some get:
For the second error I have tried Solution 1 from https://support.citrix.com/article/CTX130480 but that hasnt helped.Any clue?
Thanks
Mark
Can you provide event log details and same time make sure are up to date in windows updates. Also refer this steps http://support.citrix.com/article/CTX368624
ASKER
Hi know what the issue is.
Couple of weeks back the server that was acting as the Citrix License server died. The role was moved to another server, licenses returned via MyCitrix and reallocated to new server. License server details were changed within the XenApp Computer policy (Citrix not GPO) as well as through the XenApp Server Role Manager.
Now these are appearing in the System Log:
![5.JPG]()
and
![6.JPG]()
DC05 is the old License server.
When I check the load on the server I get:
![7.JPG]()
Server CXA01 is still in the grace period (519 hours left). Servers CXA02 & CXA03 arent and no longer accepting connections.
I have tried http://support.citrix.com/article/CTX126713?_ga=1.108512839.476284222.1420626502 but didnt help.
And Ideas?
Thanks
Mark/
Couple of weeks back the server that was acting as the Citrix License server died. The role was moved to another server, licenses returned via MyCitrix and reallocated to new server. License server details were changed within the XenApp Computer policy (Citrix not GPO) as well as through the XenApp Server Role Manager.
Now these are appearing in the System Log:
and
DC05 is the old License server.When I check the load on the server I get:
Server CXA01 is still in the grace period (519 hours left). Servers CXA02 & CXA03 arent and no longer accepting connections. I have tried http://support.citrix.com/article/CTX126713?_ga=1.108512839.476284222.1420626502 but didnt help.
And Ideas?
Thanks
Mark/
ASKER
I have removed the license server settings from the Citrix policy as I thought that as its set in the XenApp Server Role Manager too there may have been a conflict etc. I made that change 24 hours ago and have rebooted all three servers multiple times but still the servers are not picking up the change of name in the license server.
ASKER
GRRRRR
Found it!!
Following this link https://nialljen.wordpress.com/2013/11/05/configuring-licensing-in-a-xenapp-6-5-environment/
I opened the XenApp Servers GPO from one of the XenApp servers and saw that the Citrix Policy set there was still referring to the old server!! Changed it there, ran a GPUPDATE /FORCE on one of the downed servers and now working fine. Load is correct and it is accepting connections!!
I wonder if its documented how the policy priorities are as the Citrix GPO (from a XenApp server) is the one that takes priority! I need to remove the others and document for the client!!
Thanks
Mark/
Found it!!
Following this link https://nialljen.wordpress.com/2013/11/05/configuring-licensing-in-a-xenapp-6-5-environment/
I opened the XenApp Servers GPO from one of the XenApp servers and saw that the Citrix Policy set there was still referring to the old server!! Changed it there, ran a GPUPDATE /FORCE on one of the downed servers and now working fine. Load is correct and it is accepting connections!!
I wonder if its documented how the policy priorities are as the Citrix GPO (from a XenApp server) is the one that takes priority! I need to remove the others and document for the client!!
Thanks
Mark/
http://support.citrix.com/article/CTX118656
Will.