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Office 2010 will not open word, excel attachment files over remote desktop

Ok here is my setup

Server - Server 2012

Client A - Windows 8.1

Ok my Client would access her remote desktop to the Server with no issues then they would open Outlook 2010 in the remote session to view there emails(gmail) which works ok, however any emails with word attachments they try to view it would just come up with the following message.....

'word experienced an error trying to open the file try these suggestions'

this would also error with Excel.

Only two of them remote to the Server like this and both have the same issue.

Not sure if this will help but if they try to open a pdf attachment it would come up with the following message
'adobe reader cannot open in protected mode due to an incompatibility with system config'

This is a new system as they were on Server 2003 and Office 2007 before.

Thanks
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Keith Owen
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Keith Owen
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1 Solution
 
RizzleCommented:
Have you got RDS enabled within your environment then? Maybe try disabling Protected view and see if this allows the attachments to open?

I would advise running an Office Repair and also disabling Protected view as i stated above using the below....

under File, Options, select Trust Center, then Protected View and then Un-check the Box for Outlook attachments.
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Keith OwenAuthor Commented:
Hi Roshan,

Yes forgot to mention that I tried a repair but no luck, will try the protected mode turned off later this afternoon.

Thanks
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Keith OwenAuthor Commented:
Strange thing is there is nothing in there relating to protected view.
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Keith OwenAuthor Commented:
Ignore that last comment! was looking in Outlook instead of Word.......been a long day!

Will let you know how it goes
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Keith OwenAuthor Commented:
Worked a treat, thanks again
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RizzleCommented:
Good stuff :)
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