Windows 7 OS fails to start in Normal mode

I have Windows 7 Pro OS computer, I can start it and see all programs in Safe mode without any problems.

The computer doesn't start in normal mode. It just hangs in Windows OS logo.

There is any way to fix this problem?

Thanks,
LVL 1
sgleeAsked:
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RizzleCommented:
Have you tried the F8 advanced boot option "Last known good configuration"?

Also try running the startup repair option and see if it finds any errors with the OS.
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noxchoGlobal Support CoordinatorCommented:
Since when did this start happening?
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Seth_zinCommented:
Boot into command prompt and run chkdsk /F (or /R if that don't work).
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sgleeAuthor Commented:
according to  the user, the last known  goo d Configurationhas been tried but to no avail.
The problem has started on Monday morning. The computer was running fine until Friday evening according to the user. I have tried the Startup Repair multiple times and I tried to system restore multiple times but to no avail. Even if it can start in safe mode, if I choose safe mode with networking, it fails to load.
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Seth_zinCommented:
Try safemode and uninstalling the network driver and rebooting the machine. Sounds like it fails somewhere along that point in time.
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RizzleCommented:
OK, I would agree with seths comment. When the machine is booting press F8 and then select Repair your computer, then when at the WINRE Screen then select Windows command prompt and run a CHKDSK /F

Were any Windows Updates installed or any software installed before the issue occurred?
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noxchoGlobal Support CoordinatorCommented:
Yes, have seen this that Windows sits with Windows Logo trying to get to network. You can go to Device Manager in Safe Mode and disable the network. Then try to boot into Normal Mode.
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JohnBusiness Consultant (Owner)Commented:
From Safe Mode, try two things:

1. Easiest: From an admin command prompt, run SFC /SCANNOW and allow to complete. Restart and test.

2. More work:  Try running a Windows 7 Repair Install from a working partition or the Windows 7 DVD. I don't know if Repair will start from Safe Mode. It normally starts from Normal Mode.
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sgleeAuthor Commented:
I just restarted in safe mode with networking. But it gets stuck after the last driver is loaded in black and white screen. So I'm going to start in safe mode and disable network drivers from device manager and try to restart .
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sgleeAuthor Commented:
I was able to restart the computer in safe mode with networking after disabling both wireless card and wired LAN card from the device manager.
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sgleeAuthor Commented:
now I can restart the computer in normal mode. I need to figure out which network devise is causing the problem between wireless and wired Ethernet card.
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JohnBusiness Consultant (Owner)Commented:
If you can get started in Safe Mode in any way try SFC as suggested to see if that helps.
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Seth_zinCommented:
Reinstall the drivers from the website for the computer and try again with them enabled.
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sgleeAuthor Commented:
I enabled Ethernet LAN card and the computer received an IP address. I'm going to reboot it to see if I can start the computer in normal mode with Ethernet LAN card enabled.
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Seth_zinCommented:
I would guess your NIC but enable one and check if not try the other.
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sgleeAuthor Commented:
I can start the computer with Ethernet card enabled in normal mode without a problem and able to surf the internet using the browser. I am going to enable Wireless LAN and reboot.
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Seth_zinCommented:
For giggles try and enable the WNIC and see if it works, booting in normal mode with it disabled could have done something. If not reinstall the WNIC driver.
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noxchoGlobal Support CoordinatorCommented:
So, problem narrowed to it its bottle neck. Now either simple driver reinstall or newer driver installation. Is this machine in Domain?
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sgleeAuthor Commented:
the moment that I enabled wireless LAN card from the device manager, the computer got frozen. I simply shut down the computer, removed the wireless card from the computer and I was able to start the computer in normal mode without a problem. So I can conclude that the wireless network adapter card or the driver has gone bad. I am NOT going to spend time trying to apply new driver on the wireless card.
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JohnBusiness Consultant (Owner)Commented:
So try SFC as suggested and then Repair Install if need be.
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Seth_zinCommented:
The fact that it froze as soon as you did that is interesting, definitely could be a drive or the physical card itself. You could probably just delete the driver and plug it in, it should install a basic one. If not and it freezes, could be physical.
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sgleeAuthor Commented:
@Seth_zin
If I had time, I would have tried to re-install the driver, but the user does not even have a wireless router in the office. He has a single port DSL modem that is directly connected to the LAN card on his desktop PC.
Thank you for your help.
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