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Daniel Forrester

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Mailtip not working properly Exchange 2013

When setting up a mailtip on a distribution group email account it doesn't work properly, the mail comes in and distributes to the members within the group but no email is received by the person who sent the email.
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Simon Butler (Sembee)
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That isn't what mail tips are for?
Mail tips show in Outlook when you choose the recipient. They don't generate any emails.

So if you put a mail tip on a group, when the group is selected in Outlook it would show the text.

Only applies to internal users obviously.

Simon.
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Daniel Forrester

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Well how do i get a distribution group email account to automatically reply to the sender with some kind of text?
Natively? Not possible. A group is just that, a group. It doesn't have anything to reply to.

The usual method would be to setup a Shared Mailbox which has the group email address on it. Set a rule to do the auto reply within that mailbox.
Then configure the mailbox to also send an email (the forward option on the properties of the mailbox) to the group.

However that does mean you have to enable automatic replies globally and that is a risk to your server. It isn't something I usually recommend being set.

Simon.
well when you send an email to customer services account and you get an autoreply saying we are dealing with your request how is that done? It's normal right?
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Simon Butler (Sembee)
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I didn't really want the wrongs and rights of the question just how to do it please? is it possible through a transport rule?
Read the blog posting I linked to. It outlines what happens when you use a transport rule.

I see it as part of my remit to provide the full answer - which includes the major pitfalls of such a setting.

Simon.
ok thanks for that.