Mailtip not working properly Exchange 2013

When setting up a mailtip on a distribution group email account it doesn't work properly, the mail comes in and distributes to the members within the group but no email is received by the person who sent the email.
Daniel ForresterDirectorAsked:
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Simon Butler (Sembee)ConsultantCommented:
That isn't what mail tips are for?
Mail tips show in Outlook when you choose the recipient. They don't generate any emails.

So if you put a mail tip on a group, when the group is selected in Outlook it would show the text.

Only applies to internal users obviously.

Simon.
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Daniel ForresterDirectorAuthor Commented:
Well how do i get a distribution group email account to automatically reply to the sender with some kind of text?
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Simon Butler (Sembee)ConsultantCommented:
Natively? Not possible. A group is just that, a group. It doesn't have anything to reply to.

The usual method would be to setup a Shared Mailbox which has the group email address on it. Set a rule to do the auto reply within that mailbox.
Then configure the mailbox to also send an email (the forward option on the properties of the mailbox) to the group.

However that does mean you have to enable automatic replies globally and that is a risk to your server. It isn't something I usually recommend being set.

Simon.
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Daniel ForresterDirectorAuthor Commented:
well when you send an email to customer services account and you get an autoreply saying we are dealing with your request how is that done? It's normal right?
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Simon Butler (Sembee)ConsultantCommented:
The fact that other people do it, doesn't make it the right thing to do.
Personally I ignore them, because I know it has come from an auto responder and means nothing. However apparently it makes the recipient feel good so everyone does it.

The biggest problem with auto replies being set globally is that you cannot control it. That could mean that John in Sales is going on holiday, puts an auto reply on his account and goes off. Someone in a remote office using a global account with an auto responder on it sends John an email. John replies to the account with an auto reply, which then replies to the auto reply, which replies that new auto reply and so on, until one of the servers crashes. (This is different to an Out of the Office, which only replies once).

If you are being told to do it, then I would use a third party tool to manage it. There are lots of Auto Responder tools for Exchange available (CodeTwo and Exclaimer would be the first companies I would look at) which will give you a lot better control than a rule in a mailbox.

CodeTwo even have a blog posting about the problems here:
http://www.codetwo.com/admins-blog/how-to-set-up-email-auto-responder-on-microsoft-exchange-server-side/

(That blog posting reminded me that I also missed the option of using a transport rule, but the blog posting also explains why that is such a bad idea).

Simon.
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Daniel ForresterDirectorAuthor Commented:
I didn't really want the wrongs and rights of the question just how to do it please? is it possible through a transport rule?
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Simon Butler (Sembee)ConsultantCommented:
Read the blog posting I linked to. It outlines what happens when you use a transport rule.

I see it as part of my remit to provide the full answer - which includes the major pitfalls of such a setting.

Simon.
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Daniel ForresterDirectorAuthor Commented:
ok thanks for that.
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