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Tried hp print and scan doctor. didnt work
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Tried hp print and scan doctor. didnt work

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run msconfig<br />
in startup tab -click disable all<br />
reboot to test
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run msconfig
in startup tab -click disable all
reboot to test

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Looks like reinstall worked
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That's good news! I'm glad I was able to help out.<br />
Alicia
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That's good news! I'm glad I was able to help out.
Alicia

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<div class="content wysiwyg-content">
Home user cant scan, but can print. &nbsp;Error is The scan cannot be performed because another program has control of the HP imaging device. &nbsp;Try the following: &nbsp;Restart the program, Close all programs that may be using the device, reboot the computer.<br />
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She has done all this and still cant scan.<br />
<br />
thank you,<br />
Mark88
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Home user cant scan, but can print.  Error is The scan cannot be performed because another program has control of the HP imaging device.  Try the following:  Restart the program, Close all programs that may be using the device, reboot the computer.

She has done all this and still cant scan.

thank you,
Mark88

The scan cannot be performed because another program has control of the HP imaging device.

A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.

Printers and Scanners

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

Optical character recognition (OCR) is the mechanical or electronic conversion of images of typed, handwritten or printed text into machine-encoded text. It is widely used as a form of data entry from printed paper data records, including passport documents, invoices, bank statements, computerized receipts, business cards, mail, printouts of static-data, or any suitable documentation. It is a common method of digitizing printed texts so that it can be electronically edited, searched, stored more compactly, displayed on-line, and used in machine processes such as machine translation, text-to-speech, key data and text mining. OCR is a field of research in pattern recognition, artificial intelligence and computer vision.