Explorer.exe keeps crashing all of a sudden when mapping a network drive

The network drive has been used for many years, and co-workers are using it today just fine.

The crash happened after my PC restarted, and I was re-mapping the network drive as I usually do.

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      explorer.exe
  Application Version:      6.1.7601.17567
  Application Timestamp:      4d672ee4
  Fault Module Name:      StackHash_423a
  Fault Module Version:      6.1.7601.18247
  Fault Module Timestamp:      521eaf24
  Exception Code:      c0000374
  Exception Offset:      00000000000c4102
  OS Version:      6.1.7601.2.1.0.256.1
  Locale ID:      1033
ProdigyOne2kAsked:
Who is Participating?
 
ProdigyOne2kAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for ProdigyOne2k's comment #a40714970

for the following reason:

I don't think anybody else could have answered my question once I found out what it was.  There was new software I installed for a USB adapter which was causing the issue.
0
 
David AtkinTechnical DirectorCommented:
Can you map the drive via command?

Open cmd
type:   net use x: \\computername\sharename

X:\ being the drive letter you want to use
\\computername being the server
\sharename being the shared folder.

The issue could be update related.  Has your PC installed any new updates recently?  Any new software installed?
0
 
Lionel MMSmall Business IT ConsultantCommented:
There are other users having th same issue as you are in Windows 7, but for other reasons so make sure you have the latest windows updates then check out this question on EE for a solution that worked for them http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_26963437.html
0
Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

 
Davis McCarnOwnerCommented:
This article says to turn off Data Execution Prevention (near the bottom):
http://group-mail.com/microsoft-windows/windows-7-and-vista-stackhash-or-appcrash-error-fix/

But; I would first boot into Safe Mode and do a System Restore to before it started.
0
 
ProdigyOne2kAuthor Commented:
Well I went through every Windows Update and any new installation that I had in the previous 24 hours and uninstalled them all one-by-one.  

Once I uninstalled the software for a USB Bluetooth adapter (CSR Harmony) that I purchased off of Amazon and restarted, everything went back to normal.
1
 
David AtkinTechnical DirectorCommented:
I don't think anybody else could have answered my question once I found out what it was.  There was new software I installed for a USB adapter which was causing the issue.


My comment said to check for updates and for new software.  By checking the updates/software you resolved your problem.
0
 
Lionel MMSmall Business IT ConsultantCommented:
I agree David said asked in comment http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_28652457.html#a40714532 if you had recently installed new software or updates -- he should get the points
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.