Telephony solution for free Community Edition of Sugar CRM

We have installed the free community edition sugar crm at www.wacohelp.com/sugarcrm and are now trying to find a free telephony solution that lets us log calls with our platform.  We of'course could host the recordings in S3 buckets or something like that.  Assistance is greatly appreciated.
frugalmuleAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi,

I didn't get in touch for SugarCRM many year ago, but Sugar was mostly integrated with Asterisk.

There is so many distribution of Asterisk offering GUI and much functionality:

Elastix is one of those distributions.

Good luck.

Salah
0
frugalmuleAuthor Commented:
Interesting.

1.  SUGAR CRM COMMUNITY EDITION - We found out that we could host the SugarCRM community edition ourselves have two-way real-time synchronization with our Google contacts without a monthly fee.

2.  CALL CENTRIC  (VOIP Provider) - We found out that any SIP provider will work.  We get our lowest rate from callcentric.com.

3.  XLITE or Zopier (softphone)  - We found out that XLite or Zopier are dialers and no monthly fee is required.  These are both industry leaders and are both very popular softphone dialer packages.

4.  INTEGRATION - Now we need to figure out if we can get the integration we need without a monthly fee.
0
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi,

Which kind of integration you means? Email integration or Voip integration? or you mean the solution integration?

Regards.

Salah
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

frugalmuleAuthor Commented:
We need voip integration.  I believe the email integration is built-in already.
0
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi,

For Voip integration it depends on what you decided to use! Hosted Voip solution, Local Voip solution, skype..... and voip capabilities supported on each choice.

You can use the following :

Call Manager for TAPI by MyCRM

Voicent Predictive Dialer Integration

Contivio Contact Center

for more details check http://www.sugarexchange.com/

Regards.

Salah
0
frugalmuleAuthor Commented:
Which of those off the top of your head is free?
0
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Please let me know what you plan to do so we can think together the best choice
0
frugalmuleAuthor Commented:
contivo looks like the best option
0
frugalmuleAuthor Commented:
It turns out that MyCRM is the only free option for community edition and it is not in English by default http://www.mycrm.de/trial-registration/  My guess is that any support would be very limited.

Still looking for other options.  Voicent and Contivo are very expensive solutions.
0
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi,

I'm still waiting for more details regarding your target setup so we can think for the best practice together!

Since I don't have a clear idea about the need, there is a lot of options

Regards.

Salah
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
frugalmuleAuthor Commented:
I need to make calls from tedpenner.com/sugarcrm and have them automatically record.  I will probably go through a few telemarketers before I find the right one.

I need to find a free add-on that supports this functionality.
0
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi
As per my understanding you want to setup a callcenter but I cannot identify if you will work on incoming or outgoing!!!

If you want to use recording matbe
predective calling..... Have a look on vicidial I don't know the actual version capabilities since I didn't get in touch for a while.
Regards
0
Craig BeckCommented:
I used to use Elastix with SugarCRM.  IIRC it actually came installed as part of the solution at the time, but not sure if that's still the case.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.