RDC printer not printing

I have been provided a new server running windows 2008 R2
In stall 3 printers - hp 4100, Brother 7360 and Brother 8660
All printers print locally
connect using RDC
go to the properties page for each printer and attempt to print a test page
they show up in the Queue and then disappear but nothing prints
not sure of where to start on trouble shooting this issue.
I have uninstalled the Brother printers knowing that they can be a pain to get installed on the server
Still nothing printing
chj12316Asked:
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Spike99On-Site IT TechnicianCommented:
So, these are local printers re-directed to your remote desktop session on the 2008 server?  Which model HP is the 4100? Is it a LaserJet, OfficeJet or PhotoSmart?

The HP LaserJet 4100 printer is supported by HP in a remote desktop or Citrix server session: so if that's what you're using, it should work.

But, if you're talking about the HP OfficeJet 4100 or the HP PhotoSmart C4100, they are NOT supported by HP for use in a RDC or Citrix server and they will not work.  Those printers use a host-based driver that requires bi-directional communication between the "host" and the printer. That sort of communication cannot take place between a terminal server & a local printer over an RDC connection.

See this document on HP's support of printers in Citrix & RDC  servers:
http://h71028.www7.hp.com/ERC/downloads/4AA0-8465ENW.pdf

I would stick with printers that use PCL drivers for printing on terminal servers.

Brother's website isn't as clear as HP's about not supporting host-based print drivers on Citrix servers, however they do recommend using the Brother PCL drivers for their printers on Citrix servers (which would no doubt apply to terminal servers, as well).

The Brother 8660 is supported by Brother on a Citrix or terminal server, but it looks like the 7360 is not.
http://support.brother.com/g/s/id/metaframe/en/index.html?c=us_ot&lang=en&comple=on&redirect=on

That page has a link for a list of printers & the supported drivers:
http://support.brother.com/g/s/id/common_download/en/generic_printernamelist.html

The Brother MFC-8660DN is listed & it states that you should use the Brother PCL5e Driver for it.  The MFC-7360N printer isn't in the list of printers compatible with Brother's PCL driver, so it's not compatible with the PCL language.

So, I would install the "Brother PCL5e Driver" for the MFC-8660DN printer on both the client PC & the terminal server using the link on that Citrix Metaframe page, then it should work.
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hdhondtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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