We are a small IT support company and we want to build an easy to use easy to search knowledge base that everyone adds to as they go along.
Hoping to find a tried and tested solution that many have used before.
Google reveals some applications out there, but many of them don’t seem quite right. A high ranking Google result is
However, this misses one key feature I want. The ability to be able to copy and paste images directly into guides. If we have to upload images, this is going to be very time consuming as we make our articles and guides image heavy showing screen shots and steps.
The good thing about Word documents, it makes it very easy to paste images into. The downside, how do you manage all those documents.
SharePoint is supposed to be able to achieve this sort of thing but is bulky and confusing in my opinion. I’ve never been able to really master it. Might give it another go but many don’t seem to like it.
Or maybe I’ve never used a version of SharePoint setup well enough
I’m open to any suggestions and thought I’d run it by here. Thanks in advance.