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Accessing Microsoft Word Templates

First of all, let me thank every one on Experts-Exchange who takes time out of their day to help fellow techs.

We are a library.
We have 30 computers that are being filtered through IPRISM so that they cannot access internet for surfing and only to whitelist.
Microsoft Word(2013) is installed.
When you open Word and click "New", normally it would open Templates from Microsoft Online.
Since these PC's are filtered, they cannot access templates.
We have added the following URL's to the filter, but still templates will not show up.
Anyone have any idea or know of any other URL's we need to add to whitelist to allow Microsoft Templates to show up?

Here are the URL's we already have on whitelist:

*://*.office.microsoft.com
*://*.office.com
*://*.msecnd.net
*://*.live.com

These are all I could find searching internet.

Anybody have any suggestions/ideas?

PS: we do not want to download the templates and install them on each pc, we want the whitelist to allow the template site to actually open and allow access to templates.
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harold mcmullen
Asked:
harold mcmullen
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1 Solution
 
Dan CraciunIT ConsultantCommented:
These are the IPs Word 2013 on my PC connects to on startup:
IPs on startup
And this are the IPs Word connects to when selecting/downloading a template.
IPs for template download
HTH,
Dan
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Dan CraciunIT ConsultantCommented:
A quick look at the certificates shows:
2.21.246.89       a248.e.akamai.net
168.61.24.39      store.office.com
137.117.85.146    store.office.com
23.97.139.122     config.officeapps.live.com

Open in new window

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Echo_SCommented:
I think you may want to contact your Microsoft support team about this. The only reason I say this is because the templates aren't actually populating properly now, so the problem might not be your links.

http://answers.microsoft.com/en-us/office/forum/office_2013_release-powerpoint/has-anyone-noticed-that-themes-are-now-missing/06d02296-a39a-4901-a99a-46467b4a5547
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Dan CraciunIT ConsultantCommented:
They load OK here.
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Echo_SCommented:
I should say that they're not populating properly for everyone in every application.

It's just a suggestion.
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harold mcmullennetwork techAuthor Commented:
-Thanks Dan Craciun and Echo S for your inputs. Dan I already have those addresses in the Iprism, but still no go. -
Echo S, our patron computers that do not go through Iprism (Internet PC's) go straight to the templates when you click on "File", "New". So it is only the Filtered PC's that are having this problem.
-here are the URL's and IP Addresses I have in the filter:
-all of the ones Dan Craciun submitted,
-*://*.microsoft.com (which is http or https and anything in front of "Microsoft.com"
-*://*.office.com
-*://*.go.microsoft.com/fwlink/p/?LinkId=320491
-*://*.templates.office.com/templates

I am sure there are more but I have lost count.

I have been able to get to the templates if I click on say..."business" click on "create" and then there is a message at the top of the template information panel and the words "Microsoft.com" is a hyperlink. click on that and it opens the templates. -BUT- that is not acceptable for us because we have to have the templates just open up, not make patrons jump through hoops trying to open them. (I work at a library, as I said)

Well, once again Dan Craciun and Echo S, I sincerely appreciate your input...but it is a no-go.
Thank you both for taking the time to assist me.

I am still open for any other suggestions.
I might have to contact Iprism and see if they have an answer. (though I could not find one in the forums)
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Echo_SCommented:
>Echo S, our patron computers that do not go through Iprism (Internet PC's) go straight to the templates when you click on "File", "New". So it is only the Filtered PC's that are having this problem.

Good to know. I don't have any other suggestions.
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harold mcmullennetwork techAuthor Commented:
I have finally broke down and sent support request to Iprism. Hopefully they will have an answer. If they do, I will post it here.

Thanks again and if anyone thinks of anything in the meantime...feel free to share.
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harold mcmullennetwork techAuthor Commented:
Well, sometimes it helps to read the instructions...The Iprism actually has a monitoring section where you can input the ip address of a particular ip address of a pc (or range of pc's) and it will show every url and ip address that the pc is attempting to access. (sorta like a wireshark program embedded into Iprism). I was able to see a totally different url than any one previous and added that to the filter and voila!
I want to thank Echo S and Dan Craciun for their time and effort in helping me to get this fixed.  My sincerest thanks to you both, as I know it is difficult to take time out of your busy days to help other frustrated techs.
-Harold
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harold mcmullennetwork techAuthor Commented:
The solution is great because that is exactly what works, though I sometimes want to kick myself in the butt because i should have asked iprism first.
I have a feeling I could have used wireshark or another similar network sniffer to find the answer.
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