Word strange message on closing

Hi
I get the following error when closing Word
How do I stop it?

1
Murray BrownMicrosoft Cloud Azure/Excel Solution DeveloperAsked:
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Trenton KnewOwner / Computer WhispererCommented:
it looks like the normal document template is in use or has a lockfile in the directory making it seem open that didn't remove when the program crashed or was closed.

The good news is you can delete this file and word will re-create it on startup.

make sure word is not running
make sure you have "view hidden files and folders" enabled in explorerclick start and type %appdata%\Microsoft\Templates and press enter
find normal.dotm and send to recycle bin.
Also delete the file ~$Normal.dotm

Try opening word again and see if the problem persists.
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Murray BrownMicrosoft Cloud Azure/Excel Solution DeveloperAuthor Commented:
Thanks very much
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GrahamSkanRetiredCommented:
Word allows more than one instance to be running at the same time. I don't think that it should. This is different from having several documents open at once in the single instance. Normally a user cannot cause this.

However rogue ad-ins and macros can lead to this situation.

You may need to examine your current environment to see what has caused such a situation
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Murray BrownMicrosoft Cloud Azure/Excel Solution DeveloperAuthor Commented:
Thanks for the extra advice. I build add-ins for a living so errors caused by incorrect user info also cause this.

The same message started up again and I stopped it by doing the following:
Go to File - Options - Add-Ins, in the COM Add-ins uncheck the Send to Bluetooth
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GrahamSkanRetiredCommented:
Then you probably know all of this:

Make sure that any code only creates a new instance if if there isn't one already running. Remember to quit (wordApp.Quit) if a new instance has been created. If code aborts before the Quit it can leave an orphan instance running.

You can check in Task manager to see if there are several instances of Winword running.
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Microsoft Word

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