Reset SQL 2012 Management Studio Password

I recently acquired a client that has a virtual SQL 2012 Server.  His software support team needs access to the Management Studio but, with Windows Authentication, they can't login.  Is there a way to reset the password or create a new one?
Jim TrueProfessorAsked:
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Aneesh RetnakaranDatabase AdministratorCommented:
you need to get one of the sysadmin password and add that particular login on sql server.
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Vitor MontalvãoMSSQL Senior EngineerCommented:
Yes, you can do both (reset or create new) but you need to have sa role on the SQL Server.
Do you have it? Or do you know someone that have it?
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ste5anSenior DeveloperCommented:
"with Windows Authentication"? Then there is no password involved, cause it uses - as named - the Windows credentials of the current user.

So, when they cannot login, then they are not authorized to. So add the support groups Windows group as login to the server and give them the necessary permissions.
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Nakul VachhrajaniTechnical Architect, Capgemini IndiaCommented:
Simply adding the support team to the Windows administrators group may or may not be sufficient (it is possible that BUILTIN\Administrators were not added to the sysadmin fixed server role).

If it does not work and you want to add a Windows user/group to the sysadmin fixed server role, you need to at least have local administrator access on the server where SQL Server is installed. If you have local administrator rights on that server, use the guidelines provided in this post: http://www.mssqltips.com/sqlservertip/2682/recover-access-to-a-sql-server-instance/
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