Ubiquiti Password Reset

hey guys,

We had an old IT person setup our Ubiquity Wireless System here and I trying to make changes to it, but i do not have the password information.

I downloaded the controller, and i put a username/password, and i see the APs, but it just says Adoption Failed.
LVL 4
Cobra25Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hypercat (Deb)Commented:
Cobra25Author Commented:
doesnt work, im assuming you need to have access to the existing controller to run that..
smckeown777Commented:
Then you need to reset the AP's - factory reset button on the AP itself - hold in for 5-10 seconds and it will reset
Then just go through the adoption process again with your new controller and things will work...

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Defend Against the Q2 Top Security Threats

Were you aware that overall malware worldwide was down a surprising 42% from Q1'18? Every quarter, the WatchGuard Threat Lab releases an Internet Security Report that analyzes the top threat trends impacting companies worldwide. Learn more by viewing our on-demand webinar today!

Cobra25Author Commented:
Now, once its reset, how do you adopt it?
smckeown777Commented:
You've installed the controller on a pc yes? Then run the Unifi-Discover program which will detect the AP's and from there run the adoption...did you not say
I downloaded the controller, and i put a username/password, and i see the APs, but it just says Adoption Failed.

Where do you 'see the AP's'? Anyways run the Discover software to find them now once you've reset them and you should be ok
Cobra25Author Commented:
Yes i do see them in the discover software.

What is required to "Adopt" one?
smckeown777Commented:
Oh sorry...

You click on the Manage button - in there you put in the IP of your controller like so

http://IPOfController:8080/inform

Then click Apply and go to your controller web interface - refresh and you'll see the AP show up ready for Adoption...hopefully
Cobra25Author Commented:
i see..let me try it.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Wireless Hardware

From novice to tech pro — start learning today.