Add Ins - Outlook 2010

I thought this problem was solved, but these pop ups keep reappearing.  I asked this question on Experts-Exchange and was told the answer was to remove some of the Add Ins.

I deleted all the add ins but this keeps showing up (see attached).  

Are there any other solutions?
smithers4.jpg
dpsmithersAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Harper McDonaldCommented:
Do you work for PennMutual - are you adding that logo to your email signature?  If so try and copy it locally and attach it to your sig...

http://image.exct.net/lib/fef91770726202/i/2/091d073e-6.jpg
0
dpsmithersAuthor Commented:
I'm a broker with them - I have not added a Penn Mutual logo to my email.
0
Harper McDonaldCommented:
Are you the only one with this issue?  Is this just at startup of Outlook or send and receive?  Have you tried the COM add-ins?

Goto File->Options->Add-Ins, at the right bottom of the screen, you will see Manage -> COM Add-ins, click on Go, from the list of options uncheck this option: 'Microsoft Outlook Social Connector', click on OK. Restart Outlook and see if it fixes the issue
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

dpsmithersAuthor Commented:
I'm the only one I know of with this problem - I am not in Penn Mutual's home office, so I don't know if others have this problem.

This problem happens when I'm going through email -
smithers6.jpg
0
Harper McDonaldCommented:
Try opening Outlook in safe mode --> hold down CTRL and open the app...still happen?
0
Steve BottomsSr Network AdminCommented:
Outlook (or more specifically an email) is trying to download the image at the location you see on-screen.  Check to see if you can manually browse to that image location (http://image.exct.net/lib/fef91770726202/i/2/091d073e-6.jpg).  It looks like a Penn-Mutual signature graphic.  if you can't get to that manually then Outlook won't be able to download it.  I would suggest moving the email to another folder where it won't keep trying to open.  If you have Reading Pane turned on, my guess is that it's the first email in your Outbox, because Outlook is set to download all images in emails.

Just a quick thought...
Steve
0
dpsmithersAuthor Commented:
It looks like the pop up has the web address of the email I clicked on -
0
Steve BottomsSr Network AdminCommented:
There's a setting in the Trust Center in Outlook 2010 where the user can specify whether to automatically download images in received email.  Go into File | Options | Trust Center | Trust Center Settings, and set (enable) "Don't download pictures automatically".  If an enclosed image in the HTML email is on a slow or down server, this will prevent the Downloading popup your user sees.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
dpsmithersAuthor Commented:
It will also prevent pictures in the email - correct?
0
Steve BottomsSr Network AdminCommented:
Checking the above option will prevent INLINE images as part of the HTML body from downloading automatically (for example, forwarding an ad from some shopping website that contains pictures).  Pasted images, for example, will still appear, as will normal attachments.  Images that are part of (for example) a signature block are considered inline, and will either load or not depending upon the settings in the Trust Center.  You can further refine what is and is not loaded by selecting the options in the Trust Center accordingly.
0
dpsmithersAuthor Commented:
Thanks to both of you -
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.