Touch screen monitor cracked

Hi there,

I have a "Dell 23 Touch Monitor - P2314T", and it has a crack along the surface, which is likely causing the monitor to act as if it is being constantly touched, even without a finger touch from me. This results in me not being able to successfully use my mouse, keyboard, or finger touch.

Is it possible to fix this myself, and how?

Thanks
userTesterAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
The best idea for you is to get the Dell Hardware Maintenance Manual for your monitor and see if it (a) lists the screen as a field replaceable part or (b) provides instructions how to take apart the screen.

I get such Manuals (PDF) for my Lenovo machines and can do modest servicing on my own.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
userTesterAuthor Commented:
Thanks John.

I disconnected the touch cable, and now I can use the computer again, but with no touch ability.

I've found some manuals on the Dell site (as you recommend), but it doesn't look like they deal with how to separate the touch surface from the rest of the monitor.

I wonder if there is a screen protector (like the cell phone screen protectors), that I can place over the screen to protect it from cracking further?
0
JohnBusiness Consultant (Owner)Commented:
If the manual does not let you replace the screen itself, you may have to contact Dell Support and get it replaced professionally.
0
userTesterAuthor Commented:
Thanks John.
0
JohnBusiness Consultant (Owner)Commented:
@userTester  - You are very welcome and I was happy to help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Displays / Monitors

From novice to tech pro — start learning today.