• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 933
  • Last Modified:

Notes field in outlook contact is blank, but not OWA or smartphone

I have a user that adds test to her "Notes" field in her contacts. In Outlook 2010, they are showing blank, but in OWA they have data. They also show up on any smartphone attached to the account,.

Exchange 2013
Outlook 2010
Windows server 2008 R2
1 Solution
Clark KentSoftware Engineer cum BloggerCommented:

This issue has occurred due to an update and Microsoft is looking forward to fix this issue. Till then you can turn on Cached Exchange Mode in Outlook to overcome this issue.

In order to turn on the Cached Exchange Mode, follow the below listed steps:
1.      Click on “File”> “Account Settings
2.      Click the Exchange account and then “Change
3.      Under the Offline settings option, mark the Cached Exchanged Mode.
4.      Exit & Restart your Outlook.

Thanks & Regards
XcentricTeamAuthor Commented:
Tested, and that fixed the issue.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now