Scanner doesn't work any more on Win 7
I have a scanner/printer on a small network. From one PC I can both scan and print. From the other PC the printer works but the scanner has stopped working. (It has worked in the past but the last time anything was scanned was quite some time ago).
On the problem PC.
The scanner utility does not find the scanner, both in searching and when I enter the IP adress.
I have deinstalled/reinstalled the complete printer/scanner software suite. No change - print yes, scan no.
I have changed firewall settings, even disabled the firewall. No effect, the scanner can not be found.
Is there a way to check if the TWAIN subsystem is OK?
What else could I try to repair this problem.
ps. As is the usual case, the problem PC is the one most likely to use the scanner - ie. next to it.
On the problem PC.
The scanner utility does not find the scanner, both in searching and when I enter the IP adress.
I have deinstalled/reinstalled the complete printer/scanner software suite. No change - print yes, scan no.
I have changed firewall settings, even disabled the firewall. No effect, the scanner can not be found.
Is there a way to check if the TWAIN subsystem is OK?
What else could I try to repair this problem.
ps. As is the usual case, the problem PC is the one most likely to use the scanner - ie. next to it.
ASKER CERTIFIED SOLUTION
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Quite a few things to check.
On the software side:
turn temporarily off any antivirus and give a run to this guys:
https://toolslib.net/downloads/viewdownload/1-adwcleaner/
http://www.bleepingcomputer.com/download/combofix/
You use the SAME software to scan on both pcs (driver / utilities)?
On the hardware side:
Change usb cable and usb port.
What do you get in device manager (windows + pause)?
On the software side:
turn temporarily off any antivirus and give a run to this guys:
https://toolslib.net/downloads/viewdownload/1-adwcleaner/
http://www.bleepingcomputer.com/download/combofix/
You use the SAME software to scan on both pcs (driver / utilities)?
On the hardware side:
Change usb cable and usb port.
What do you get in device manager (windows + pause)?
ASKER
It is a network printer/scanner, I'll see if I can connect via a USB cable (might not be today).
The printing works without problem from both PC's.
Both PC's have the same OP system, printer/scanner software suite and antivirus, nevertheless I'll disable the AV on the problem PC temporarily to test.
The printing works without problem from both PC's.
Both PC's have the same OP system, printer/scanner software suite and antivirus, nevertheless I'll disable the AV on the problem PC temporarily to test.
Disable temporarily any Firewall on the computer (windows or 3rd parties) and try again.
Has someone disabled network discovery on the problem pc?
Also confirm if file and printer sharing is on.
Also confirm if file and printer sharing is on.
since you said "has stopped working" i assume it was ok before?
then it can be caused by an update - try restoring it to a date it was ok
then it can be caused by an update - try restoring it to a date it was ok
ASKER
OK, to repeat a couple of points from the original question:
It is connected over the network not via USB.
It did work quite some time ago but I think it was last used to scan months ago - when it did work.
I have already tried changing/disabling the firewall.
The OP system and drivers and AV are the same on both PCs.
After a new start.
When connected via USB cable the scanner is recognised and will scan without problems. This is with Firewall and AV running.
Disable firewall and AV.
The USB scanner functions but over the network connection still not working.
Network discovery is turned on and File/Printer sharing is enabled.
So, it looks like everything is functional but something is stopping the connection. As the scanner is only used occasionally and the USB connection will allow it work then this is now not critical. It would be nice to find out just what is going on.
It is connected over the network not via USB.
It did work quite some time ago but I think it was last used to scan months ago - when it did work.
I have already tried changing/disabling the firewall.
The OP system and drivers and AV are the same on both PCs.
After a new start.
When connected via USB cable the scanner is recognised and will scan without problems. This is with Firewall and AV running.
Disable firewall and AV.
The USB scanner functions but over the network connection still not working.
Network discovery is turned on and File/Printer sharing is enabled.
So, it looks like everything is functional but something is stopping the connection. As the scanner is only used occasionally and the USB connection will allow it work then this is now not critical. It would be nice to find out just what is going on.
Does the scanning application itself (i.e. the exe) need to be allowed through the firewall?
ASKER
I have set that to be allowed BUT when the firewall is off it still would not find the scanner.
What make and model of scanner is it?
ASKER
Epson SX510W
ps. I have downloaded the latest drivers/software for it as part of trying to get this fixed.
ps. I have downloaded the latest drivers/software for it as part of trying to get this fixed.
Those scanners often have more than one scanning api (isis, twain, wia...) why don't you try another one?
You should get the option in the Epson cd / downloaded (complete) setup.
If this is a viable path I suggest you to completely remove all previous stuff with Revo Free http://www.revouninstaller.com/revo_uninstaller_free_download.html) and try isis or wia.
You should get the option in the Epson cd / downloaded (complete) setup.
If this is a viable path I suggest you to completely remove all previous stuff with Revo Free http://www.revouninstaller.com/revo_uninstaller_free_download.html) and try isis or wia.
is the scanner seen in device manager? if not -it won't scan
ASKER
>>Those scanners often have more than one scanning api
It does scan via the USB connection but not with the network connection. Why would changing that make a difference? (Don't forget it did work via the network some time ago).
>>is the scanner seen in device manager?
Yes, but it is a printer/scanner. Interestingly the context menu for the USB one has a scan option which isn't in the context menu for the network one.
It does scan via the USB connection but not with the network connection. Why would changing that make a difference? (Don't forget it did work via the network some time ago).
>>is the scanner seen in device manager?
Yes, but it is a printer/scanner. Interestingly the context menu for the USB one has a scan option which isn't in the context menu for the network one.
Something is - I dare to say - wrong on the software side (32 driver - 64 driver or similar). Cutting the dead branch and moving to a virgin one is a workaround, I agree but in the end...
The user needs scanning, right? :)
The user needs scanning, right? :)
did you try a system restore yet? worth a try before a clean install
The system restore is an option but we have no clues about dates
ASKER
>>did you try a system restore yet? worth a try before a clean install
System restore - I don't know just when it stopped working. Then after various updates are re-installed who knows if it then is crippled again.
Clean install - no way is that going to happen for something that I can get working via a USB cable for the occasional time something needs to be scanned in.
System restore - I don't know just when it stopped working. Then after various updates are re-installed who knows if it then is crippled again.
Clean install - no way is that going to happen for something that I can get working via a USB cable for the occasional time something needs to be scanned in.
ASKER
Some further info.
I have temporarily downloaded a trial version of another AV program and let that perform a full scan.
That 'found' one thing said to be a trojan embedded in another file, the trojan being many years old, of low danger and not very common. The file it was embedded in was in a temp folder of my browser from some time ago.
Anyway I've cleaned out the temp files from the browser and the scanner still doesn't work over the network on this PC.
I have temporarily downloaded a trial version of another AV program and let that perform a full scan.
That 'found' one thing said to be a trojan embedded in another file, the trojan being many years old, of low danger and not very common. The file it was embedded in was in a temp folder of my browser from some time ago.
If it was real then why had my other AV not found it?
Was it a false positive with a slightly different signature?
<Being cynical and paranoid> Was this a deliberate false warning to try to persuade me this AV is better than the other?
Anyway I've cleaned out the temp files from the browser and the scanner still doesn't work over the network on this PC.
You did install the scanner driver?
http://esupport.epson-europe.com/FileDetails.aspx?lng=en-IE&data=emW65r3CP2HOa66BQqU002Fyr895Bq1r7hiTDWVWnC8EN1MU003D&id=324758
http://esupport.epson-europe.com/FileDetails.aspx?lng=en-IE&data=emW65r3CP2HOa66BQqU002Fyr895Bq1r7hiTDWVWnC8EN1MU003D&id=324758
ASKER
The USB connection, though not ideal, does allow it to still be used as a scanner.
Other suggestions may well solve the problem for other cases but in this case didn't actually help.
Other suggestions may well solve the problem for other cases but in this case didn't actually help.
If USB cable printer then check Device Manager after driver installation. In device manager check if any exclamation error appearing. waiting for response