We help IT Professionals succeed at work.
Get Started

User Service Profile Failed At Login, Locked Out of SBS2011

BBrayton asked
Last Modified: 2016-06-10
We recently had some profile concerns on one of our Small Business Servers. The Admin account was generating "TEMP" profiles upon each log in and I was looking to stop this as it was not allowing certain programs and or patches to install. I followed a few guides and managed to delete some of the .bak files from the registry. Logged back in and they were still generating. I then deleted some other entries...

Before I did this, I made a complete backup of the registry. However, my last change to the registry has locked me out of the only administrator login. Basically, we are locked out of the primary log in to the server.

We are now receiving an error whenever logging in: "The User Profile Cannot Be Loaded" as the profile is likely now corrupt.

We have two Administrator profiles: AdminXXX and Administrator (which was locked, previously).

We have no other administrator level profiles to log into as a backdoor option.

I was thinking of trying a [redacted]'s BootCD to unlock the administrator account and loading the backed up registry but not sure if it works on an SBS2011.

We've tried the SBS2011/Administrator (built-in) but it makes sense this wouldn't work.

Though services continue to run, we need to know the best way to restore things and log back in to the account.
Watch Question
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE