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Remote Desktop - Access is denied

Last Modified: 2015-06-07

We are running a Windows 2008 R2 server that handes Remote Desktop services.

This is  2 part question.

1.Logged in as Administrtor, I've noted that I am unable to remotely control some sessions.  I do not see anything different about these sessions.  When I try to connect, I receive the error: Remote Desktop Services Manager | Access is denied.
2.The second part of the question is....I've got a manager who would like to assist/train some of the users and would like to shadow their sessions.  How do I grant this access without granting full admin level access?

Thanks in advance.

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