We are running a Windows 2008 R2 server that handes Remote Desktop services.
This is 2 part question.
1.Logged in as Administrtor, I've noted that I am unable to remotely control some sessions. I do not see anything different about these sessions. When I try to connect, I receive the error: Remote Desktop Services Manager | Access is denied.
2.The second part of the question is....I've got a manager who would like to assist/train some of the users and would like to shadow their sessions. How do I grant this access without granting full admin level access?
Thanks in advance.