UC560 and Skype SIP DTMF issue

I have an issue with a UC560 phone system that utilizes both a Skype SIP trunk and a PRI Trunk. The issue appears to only be with the Skype SIP trunk is in use. The situation is as follows:

Caller calls to the Skype SIP number

Number gets answered by the receptionist

Receptionist transfers call to a phone in the office

Caller Hears the voicemail greeting and leaves a message, tries to hit # for more options and nothing happens. Subsequently no message is ever left for the extension as well.

Through testing, if the we associate a skype sip number directly to a phone, you can leave a message for the extension with no problem.

Not sure where to look first on this one.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Argile76Author Commented:
The fix for this was to remove the sip profile from the UC560 config and re-apply it. Commands issued were:

Voice-service voip
no sip-profile
sip-profiles 1000nsip-profiles 1000osip-profiles 1000 sip-profiles 1000
sip-profiles 2000

go to

 calling-number initiator

This seemed to do the trick.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.