Argile76
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UC560 and Skype SIP DTMF issue
I have an issue with a UC560 phone system that utilizes both a Skype SIP trunk and a PRI Trunk. The issue appears to only be with the Skype SIP trunk is in use. The situation is as follows:
Caller calls to the Skype SIP number
Number gets answered by the receptionist
Receptionist transfers call to a phone in the office
Caller Hears the voicemail greeting and leaves a message, tries to hit # for more options and nothing happens. Subsequently no message is ever left for the extension as well.
Through testing, if the we associate a skype sip number directly to a phone, you can leave a message for the extension with no problem.
Not sure where to look first on this one.
Caller calls to the Skype SIP number
Number gets answered by the receptionist
Receptionist transfers call to a phone in the office
Caller Hears the voicemail greeting and leaves a message, tries to hit # for more options and nothing happens. Subsequently no message is ever left for the extension as well.
Through testing, if the we associate a skype sip number directly to a phone, you can leave a message for the extension with no problem.
Not sure where to look first on this one.
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