Onedrive Synchronization not completing

Here is a video which illustrates the problem http://screencast.com/t/C8UDOtA1U  Assistance is greatly appreciated.
frugalmuleAsked:
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Delphineous SilverwingGood Ol' GeekCommented:
Whenever I have had problems with my OneDrive synchronization, rebooting my computer would resolve it.

Does your OneDrive have sufficient space to accommodate the 1.7 GB, plus some overhead space?
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frugalmuleAuthor Commented:
Yes it does.
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frugalmuleAuthor Commented:
Here is where we are with it now http://screencast.com/t/sBJNZSJu , still no luck
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Delphineous SilverwingGood Ol' GeekCommented:
What Office version are you running? Make sure that the latest service pack and patches are installed. In the "Update OneDrive" page, there is a reference to making sure Service Pack 2 is installed for Office 2010 (if applicable). [Last paragraph of this post]

In your video you mentioned that you were cleaning up the file names, but I got the sense that it was due to long names being a problem ... did you take care of invalid characters also? https://support.microsoft.com/en-us/kb/2933738 gives a lot of information about unsupported size, characters and more. It even references a limit of 20,000 files for syncing with OneDrive.


I never noticed this ... but there is a "Repair" menu option for OneDrive - https://support.office.com/en-us/article/repair-a-sync-connection-21aac895-9f32-4e3e-a75a-6f12824f0975

I also noticed that Microsoft released an Update for OneDrive - https://support.office.com/en-us/article/update-the-OneDrive-for-Business-sync-app-49771c73-e7ad-4d26-bff1-50bb12a83817
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frugalmuleAuthor Commented:
To the best of our knowledge, we have resolved all unsupported characters as well as file name issues that existed.  It still won't complete.  We only have the 2013 version and we stay up-to-date.  I have tried repair also a couple of weeks ago with no luck.  We do have OneDrive for Business but have not gone through the setup for it and there does not appear to be an uninstall.  We only need the free OneDrive application.
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Delphineous SilverwingGood Ol' GeekCommented:
I believe your next step is to reach out to Microsoft support. Sorry I couldn't help.
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frugalmuleAuthor Commented:
I think so, thank you.
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frugalmuleAuthor Commented:
Microsoft did help me via chat without a fee.  Great news.  I am now using Google Drive as opposed to one-drive.
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