IE and firefox cannot work but chrome can work after reinstall

I got a very rare and hard issue. I have three browsers installed on my computer, chrome, IE and firefox. Several days ago, after I maintained my application list, I uninstalled some vpn software or other. All my three browsers don't work. Then I uninstall chrome and IE 11, reinstalled them. after reinstall, chrome can work well, but IE and firefox doesn't work. IE gave error 'cannot open serach page' Firefox gave error "cannot open the page".

another thing I noticed is my malwarebyte cannot update since then.

Please help.
Jason YuAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jason YuAuthor Commented:
I also noticed anti-virus software cannot be updated online. Formerly, it was working fine.
helpfinderIT ConsultantCommented:
did you have some proxy set in your browsers before (maybe because that VPN)?
check IE for proxy settings - Internet options > tab Connections > button LAN settings > check if you have proxy ticked, if so then untick it, and try with this setting.
Kamran ArshadIT AssociateCommented:
You got any error on IE or Firefox?
OWASP: Forgery and Phishing

Learn the techniques to avoid forgery and phishing attacks and the types of attacks an application or network may face.

Jason YuAuthor Commented:
Re Helpfinder:

I checked the place, it doesn't have proxy set up.

Formerly, IE shows "can't find the search page", after I cleaned registry, it shows "page can't find" I will provide copy screen of the result after I come back home. thanks.
Jason YuAuthor Commented:
On IE, it shows "This page can't be displayed"

On Firefox, it shows "server not found"

For proxy settings of both IE and Firefox, do I need use "auto-detect proxy settings for this network" or not using proxy at all (tick off this option by my understanding), please advise.
Jason YuAuthor Commented:
Proxy settings picture in both Firefox and IE.
Jason YuAuthor Commented:
I also noticed my malwarebytes can't connect to the update server now even after I reinstalled it.

It looks like the error locates in Operation System level as far as my understanding.
helpfinderIT ConsultantCommented:
Could be infection blocking outgoing traffic.
Also try if you have this problem when login as different user on the same computer.

When use ping (I assume ping is working for you) try to use translated IP address in browser instead of hostname (Google's IP address instead if
Jason YuAuthor Commented:
I will try to create another user account and test it tonight.

I remember I was able to do "nslookup" from the console and was able to ping the public ip of However, when I input the public ip into IE, it still didn't work. I will double check it tonight when I go back home.
Jason YuAuthor Commented:
I created another user account, but it's still not working after the login.

the error is different this time.
Jason YuAuthor Commented:
I got it resolved. it's a malware called "FunAcce". I followed the following procedure to remove it.

Here is the log from the scan:

 AdwCleaner v4.201 - Logfile created 14/04/2015 at 19:00:38
# Updated 08/04/2015 by Xplode
# Database : 2015-04-08.1 [Local]
# Operating system : Windows 7 Ultimate Service Pack 1 (x64)
# Username : test - JASON-PC
# Running from : C:\Users\test\Downloads\adwcleaner_4.201.exe
# Option : Cleaning

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\baidu
Folder Deleted : C:\Program Files (x86)\DAEMON Tools Toolbar
Folder Deleted : C:\Program Files (x86)\Funshion Online
Folder Deleted : C:\Users\jason\AppData\Local\iLivid
Folder Deleted : C:\Users\jason\AppData\LocalLow\baidu
Folder Deleted : C:\Users\jason\AppData\Roaming\baidu
File Deleted : C:\Users\jason\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\iLivid.lnk
File Deleted : C:\Users\jason\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\iLivid.lnk

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\DTToolbar.ToolBandObj
Key Deleted : HKLM\SOFTWARE\Classes\DTToolbar.ToolBandObj.1
Key Deleted : HKLM\SOFTWARE\Classes\iLivid.torrent
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\
Key Deleted : HKLM\SOFTWARE\Classes\AppID\DownloadProxy.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{51BEE30D-EEC8-4BA3-930B-298B8E759EB1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{70DE12EA-79F4-46BC-9812-86DB50A2FD64}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6B3732AA-F6D4-4F16-9E22-49EDC52C9514}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7270EC6-0113-4A78-B610-E501D0A9E48E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3E288F79-03E4-4983-A48E-0D879B51FF19}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4ADBABBD-E1CA-4F11-BD01-73B0B6E4B5BA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4ADBABBD-E1CA-4F11-BD01-73B0B6E4B5BA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{32099AAC-C132-4136-9E9A-4E364A424E17}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{32099AAC-C132-4136-9E9A-4E364A424E17}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E7270EC6-0113-4A78-B610-E501D0A9E48E}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{32099AAC-C132-4136-9E9A-4E364A424E17}]
Key Deleted : HKLM\SOFTWARE\dt soft\daemon tools toolbar
Key Deleted : HKLM\SOFTWARE\
Key Deleted : HKLM\SOFTWARE\Baidu
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\daemon tools toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ilivid

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17689

-\\ Google Chrome v41.0.2272.118

[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://{searchTerms}
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://{searchTerms}&a=ast_wnzp01_14_39_ie&cd=2XzuyEtN2Y1L1QzuyDyEyEtByEzy0F0Azz0A0AtDtA0F0AtDtN0D0Tzu0SzyzyyDtN1L2XzutAtFtBtFtCtFyDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2SyEtDtA0ByDyCzy0AtG0C0DyDtDtGtB0C0F0DtGtCzy0FyEtGyD0D0CyDzz0C0Bzz0B0EyCyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyC0F0CyDtAyBtD0BtGyDyD0DtCtGyEtDyE0DtGzy0CzztCtG0D0A0CtD0A0ByEtBzz0E0DtA2Q&cr=922697507&ir=
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://{searchTerms}&SSPV=
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://{searchTerms}
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://{searchTerms}
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://{searchTerms}&searchSubmit=
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Deleted [Homepage] : hxxp://
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Deleted [Startup_URLs] : hxxp://


AdwCleaner[R0].txt - [5399 bytes] - [14/04/2015 18:59:07]
AdwCleaner[S0].txt - [5400 bytes] - [14/04/2015 19:00:38]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5459  bytes] ##########
Jason YuAuthor Commented:
this virus is disgusting. it keep activing itself.
helpfinderIT ConsultantCommented:
in this case maybe the best option would be reinstall OS. I know it´s a work with backup data and install apps again, but in this case you never know if it (malware) is gone or just sleeping (yes, malware do also this) for a week or two to activate again

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Jason YuAuthor Commented:
That's really a bad news, but I have to take it.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.