IE and firefox cannot work but chrome can work after reinstall

I also noticed anti-virus software cannot be updated online. Formerly, it was working fine.

Re Helpfinder:


I checked the place, it doesn't have proxy set up.

Formerly, IE shows "can't find the search page", after I cleaned registry, it shows "page can't find" I will provide copy screen of the result after I come back home. thanks.

On IE, it shows "This page can't be displayed"

On Firefox, it shows "server not found"


For proxy settings of both IE and Firefox, do I need use "auto-detect proxy settings for this network" or not using proxy at all (tick off this option by my understanding), please advise.
IE-start-status.png
IE-error.png
dns-server-is-working.png

Proxy settings picture in both Firefox and IE.
IE-proxy-settings.png
firefox-proxy-setting.png

I also noticed my malwarebytes can't connect to the update server now even after I reinstalled it.

It looks like the error locates in Operation System level as far as my understanding.

I will try to create another user account and test it tonight.

I remember I was able to do "nslookup" from the console and was able to ping the public ip of google.com. However, when I input the public ip into IE, it still didn't work. I will double check it tonight when I go back home.

I created another user account, but it's still not working after the login.

the error is different this time.
IE-error.png

I got it resolved. it's a malware called "FunAcce". I followed the following procedure to remove it.


http://malwaretips.com/blogs/remove-funacce-virus/

Here is the log from the scan:

 AdwCleaner v4.201 - Logfile created 14/04/2015 at 19:00:38
# Updated 08/04/2015 by Xplode
# Database : 2015-04-08.1 [Local]
# Operating system : Windows 7 Ultimate Service Pack 1 (x64)
# Username : test - JASON-PC
# Running from : C:\Users\test\Downloads\adwcleaner_4.201.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\baidu
Folder Deleted : C:\Program Files (x86)\DAEMON Tools Toolbar
Folder Deleted : C:\Program Files (x86)\Funshion Online
Folder Deleted : C:\Users\jason\AppData\Local\iLivid
Folder Deleted : C:\Users\jason\AppData\LocalLow\baidu
Folder Deleted : C:\Users\jason\AppData\Roaming\baidu
File Deleted : C:\Users\jason\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\iLivid.lnk
File Deleted : C:\Users\jason\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\iLivid.lnk

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\DTToolbar.ToolBandObj
Key Deleted : HKLM\SOFTWARE\Classes\DTToolbar.ToolBandObj.1
Key Deleted : HKLM\SOFTWARE\Classes\iLivid.torrent
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@qq.com/TXSSO
Key Deleted : HKLM\SOFTWARE\Classes\AppID\DownloadProxy.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{51BEE30D-EEC8-4BA3-930B-298B8E759EB1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{70DE12EA-79F4-46BC-9812-86DB50A2FD64}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6B3732AA-F6D4-4F16-9E22-49EDC52C9514}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7270EC6-0113-4A78-B610-E501D0A9E48E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3E288F79-03E4-4983-A48E-0D879B51FF19}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4ADBABBD-E1CA-4F11-BD01-73B0B6E4B5BA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4ADBABBD-E1CA-4F11-BD01-73B0B6E4B5BA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{32099AAC-C132-4136-9E9A-4E364A424E17}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{32099AAC-C132-4136-9E9A-4E364A424E17}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E7270EC6-0113-4A78-B610-E501D0A9E48E}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{32099AAC-C132-4136-9E9A-4E364A424E17}]
Key Deleted : HKLM\SOFTWARE\dt soft\daemon tools toolbar
Key Deleted : HKLM\SOFTWARE\Freeze.com
Key Deleted : HKLM\SOFTWARE\PIP
Key Deleted : HKLM\SOFTWARE\Baidu
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\daemon tools toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ilivid

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17689


-\\ Google Chrome v41.0.2272.118

[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.daemon-search.com/search?q={searchTerms}
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://astromenda.com/results.php?f=4&q={searchTerms}&a=ast_wnzp01_14_39_ie&cd=2XzuyEtN2Y1L1QzuyDyEyEtByEzy0F0Azz0A0AtDtA0F0AtDtN0D0Tzu0SzyzyyDtN1L2XzutAtFtBtFtCtFyDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2SyEtDtA0ByDyCzy0AtG0C0DyDtDtGtB0C0F0DtGtCzy0FyEtGyD0D0CyDzz0C0Bzz0B0EyCyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyC0F0CyDtAyBtD0BtGyDyD0DtCtGyEtDyE0DtGzy0CzztCtG0D0A0CtD0A0ByEtBzz0E0DtA2Q&cr=922697507&ir=
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M8E5014E1-4D56-43E5-9C3C-A4D56E3D0E9B&SearchSource=58&CUI=&UM=6&UP=SP0E60604D-DCD0-4558-9A7C-4977B25B1A93&q={searchTerms}&SSPV=
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://https://www.experts-exchange.com/searchResults.jsp?searchType=ALL&searchTerms={searchTerms}&searchSubmit=
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Deleted [Homepage] : hxxp://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M8E5014E1-4D56-43E5-9C3C-A4D56E3D0E9B&SearchSource=55&CUI=&UM=6&UP=SP0E60604D-DCD0-4558-9A7C-4977B25B1A93&SSPV=
[C:\Users\jason\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Deleted [Startup_URLs] : hxxp://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M8E5014E1-4D56-43E5-9C3C-A4D56E3D0E9B&SearchSource=55&CUI=&UM=6&UP=SP0E60604D-DCD0-4558-9A7C-4977B25B1A93&SSPV=

*************************

AdwCleaner[R0].txt - [5399 bytes] - [14/04/2015 18:59:07]
AdwCleaner[S0].txt - [5400 bytes] - [14/04/2015 19:00:38]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5459  bytes] ##########

this virus is disgusting. it keep activing itself.
virus1.png
virus2.png
virus3.png

That's really a bad news, but I have to take it.