User's mailbox on Exchange 2010 not working as trying to load from Exchange server overseas, rather than local Exchange!!

hi guys

We are part of a domain, with the forest FC.LOCAL. We have our US site, which is us.fc.local and our UK site which is uk.fc.local.

There's a user, which exists on the us.fc.local domain and his entire mailbox sits on the database that is on the us.fc.local. However, when we load his outlook, it is taking forever and then we realised that it was looking at the uk.fc.local instead as it prompts us to enter the users credentials by referring to the Exchange server on the UK site.

Nobody else is having this problem but this user. Can you help with any command prompts which I could run or 'force' Exchange to look at the local Exchange for this user?

Thanks a lot
Yashy
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YashyAsked:
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Guy LidbetterCommented:
Hi Yashy,

First lets see what his client is looking at...

Run a  "Test E-Mail AutoConfiguration" on Outlook so we can see what Autodiscover is providing, and post the XML output here please.

Regards

Guy
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Naushad shaikhIT Consultant - Messaging SupportCommented:
is OWA is working for this user .

are you facing this problem while configuring outlook any where profile?
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YashyAuthor Commented:
Hi Guy,

Thanks for getting back to me.

I ran it and here's the results. I only took out our company's main url and replaced it with 'ourdomain.com'.

<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
  <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
    <User>
      <DisplayName>Brian Fellner</DisplayName>
      <LegacyDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Brian Fellnerdf0</LegacyDN>
      <AutoDiscoverSMTPAddress>brianf@frenchconnection-usa.com</AutoDiscoverSMTPAddress>
      <DeploymentId>d435994a-2905-48af-8b90-fd15f961fbaf</DeploymentId>
    </User>
    <Account>
      <AccountType>email</AccountType>
      <Action>settings</Action>
      <Protocol>
        <Type>EXCH</Type>
        <Server>FCUSSRMAIL.us.fc.local</Server>
        <ServerDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=FCUSSRMAIL</ServerDN>
        <ServerVersion>7383807B</ServerVersion>
        <MdbDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=FCUSSRMAIL/cn=Microsoft Private MDB</MdbDN>
        <PublicFolderServer>FCCAMEXCH01.uk.fc.local</PublicFolderServer>
        <AD>FCCAMAD02.uk.fc.local</AD>
        <ASUrl>https://mail2.ourdomain.com/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://mail2.ourdomain.com/ews/exchange.asmx</EwsUrl>
        <EcpUrl>https://mail2.ourdomain.com/ecp/</EcpUrl>
        <EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um>
        <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt>
        <EcpUrl-ret>?p=organize/retentionpolicytags.slab&amp;exsvurl=1</EcpUrl-ret>
        <EcpUrl-sms>?p=sms/textmessaging.slab&amp;exsvurl=1</EcpUrl-sms>
        <OOFUrl>https://mail2.ourdomain.com/ews/exchange.asmx</OOFUrl>
        <UMUrl>https://mail2.ourdomain.com/ews/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://mail.ourdomain.com/OAB/8de8fff8-c33c-4dd2-aa88-b76089194bf5/</OABUrl>
      </Protocol>
      <Protocol>
        <Type>EXPR</Type>
        <Server>mail.ourdomain.com</Server>
        <SSL>On</SSL>
        <AuthPackage>Basic</AuthPackage>
        <ASUrl>https://mail2.ourdomain.com/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://mail2.ourdomain.com/ews/exchange.asmx</EwsUrl>
        <EcpUrl>https://mail2.ourdomain.com/ecp/</EcpUrl>
        <EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um>
        <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt>
        <EcpUrl-ret>?p=organize/retentionpolicytags.slab&amp;exsvurl=1</EcpUrl-ret>
        <EcpUrl-sms>?p=sms/textmessaging.slab&amp;exsvurl=1</EcpUrl-sms>
        <OOFUrl>https://mail2.ourdomain.com/ews/exchange.asmx</OOFUrl>
        <UMUrl>https://mail2.ourdomain.com/ews/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://mail.ourdomain.com/OAB/8de8fff8-c33c-4dd2-aa88-b76089194bf5/</OABUrl>
      </Protocol>
      <Protocol>
        <Type>WEB</Type>
        <Internal>
          <OWAUrl AuthenticationMethod="Basic, Ntlm, Fba, WindowsIntegrated">https://mail2.ourdomain.com/owa/</OWAUrl>
          <Protocol>
            <Type>EXCH</Type>
            <ASUrl>https://mail2.ourdomain.com/ews/exchange.asmx</ASUrl>
          </Protocol>
        </Internal>
        <External>
          <OWAUrl AuthenticationMethod="Fba">https://mail2.ourdomain.com/owa/</OWAUrl>
          <Protocol>
            <Type>EXPR</Type>
            <ASUrl>https://mail2.ourdomain.com/ews/exchange.asmx</ASUrl>
          </Protocol>
        </External>
      </Protocol>
      <AlternativeMailbox>
        <Type>Delegate</Type>
        <DisplayName>Brian Fellner-You Must Create</DisplayName>
        <LegacyDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Brian Fellner-YMCdc5</LegacyDN>
        <Server>FCUSSRMAIL.us.fc.local</Server>
      </AlternativeMailbox>
    </Account>
  </Response>
</Autodiscover>
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compdigit44Commented:
I see the LegancyDN is pointing to your over seas connection.

<LegacyDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Brian Fellnerdf0</LegacyDN>

What version of Outlook are you using? Does the issue happen when the user's uses another workstation?
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YashyAuthor Commented:
Well that's the strange thing! I'm verifying whether the question to your question Compdigit44 is the fact? I've asked our colleagues out there to try it and see.
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Guy LidbetterCommented:
Hi Yashy,

First of all, all your clients will try and connect to the UK site as your default public folder is located there...
<PublicFolderServer>FCCAMEXCH01.uk.fc.local</PublicFolderServer>

This may be your issue....

Other than that, I assume you have an Autodiscover  record in each domain pointing to the local site CAS Array?
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YashyAuthor Commented:
Hi Guy,

Yes, the public folder is pointing there, but we do have audodiscover in each domain pointing to the local site. In fact, any mailbox migrated to the new environment or any new mailboxes set up are all seen locally perfectly.

Is there a way I can change that public folder server to look at the local server in the US instead of the one in the UK?

Thanks again
Yashy
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Guy LidbetterCommented:
Hi Yashy,

You would need to create a new Public folder database and assign it as the default to any US mailbox databases.

If your DNS is properly configured for the autodiscover in the US to look at the US servers then the only place the issue would be is the Public folders.

Public folder connectivity is a direct RPC/TCP connection to the mailbox server hosting the database and is not proxied through the CAS.
Usually, a login prompt when in outlook is either a Shared Mailbox or Public Folder issue, this plays right into that.
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