User's mailbox on Exchange 2010 not working as trying to load from Exchange server overseas, rather than local Exchange!!

Hi Yashy,

First lets see what his client is looking at...

Run a  "Test E-Mail AutoConfiguration" on Outlook so we can see what Autodiscover is providing, and post the XML output here please.

Regards

Guy

is OWA is working for this user .

are you facing this problem while configuring outlook any where profile?

Hi Guy,

Thanks for getting back to me.

I ran it and here's the results. I only took out our company's main url and replaced it with 'ourdomain.com'.

<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
  <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
    <User>
      <DisplayName>Brian Fellner</DisplayName>
      <LegacyDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Brian Fellnerdf0</LegacyDN>
      <AutoDiscoverSMTPAddress>brianf@frenchconnection-usa.com</AutoDiscoverSMTPAddress>
      <DeploymentId>d435994a-2905-48af-8b90-fd15f961fbaf</DeploymentId>
    </User>
    <Account>
      <AccountType>email</AccountType>
      <Action>settings</Action>
      <Protocol>
        <Type>EXCH</Type>
        <Server>FCUSSRMAIL.us.fc.local</Server>
        <ServerDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=FCUSSRMAIL</ServerDN>
        <ServerVersion>7383807B</ServerVersion>
        <MdbDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=FCUSSRMAIL/cn=Microsoft Private MDB</MdbDN>
        <PublicFolderServer>FCCAMEXCH01.uk.fc.local</PublicFolderServer>
        <AD>FCCAMAD02.uk.fc.local</AD>
        <ASUrl>https://mail2.ourdomain.com/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://mail2.ourdomain.com/ews/exchange.asmx</EwsUrl>
        <EcpUrl>https://mail2.ourdomain.com/ecp/</EcpUrl>
        <EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um>
        <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt>
        <EcpUrl-ret>?p=organize/retentionpolicytags.slab&amp;exsvurl=1</EcpUrl-ret>
        <EcpUrl-sms>?p=sms/textmessaging.slab&amp;exsvurl=1</EcpUrl-sms>
        <OOFUrl>https://mail2.ourdomain.com/ews/exchange.asmx</OOFUrl>
        <UMUrl>https://mail2.ourdomain.com/ews/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://mail.ourdomain.com/OAB/8de8fff8-c33c-4dd2-aa88-b76089194bf5/</OABUrl>
      </Protocol>
      <Protocol>
        <Type>EXPR</Type>
        <Server>mail.ourdomain.com</Server>
        <SSL>On</SSL>
        <AuthPackage>Basic</AuthPackage>
        <ASUrl>https://mail2.ourdomain.com/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://mail2.ourdomain.com/ews/exchange.asmx</EwsUrl>
        <EcpUrl>https://mail2.ourdomain.com/ecp/</EcpUrl>
        <EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um>
        <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt>
        <EcpUrl-ret>?p=organize/retentionpolicytags.slab&amp;exsvurl=1</EcpUrl-ret>
        <EcpUrl-sms>?p=sms/textmessaging.slab&amp;exsvurl=1</EcpUrl-sms>
        <OOFUrl>https://mail2.ourdomain.com/ews/exchange.asmx</OOFUrl>
        <UMUrl>https://mail2.ourdomain.com/ews/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://mail.ourdomain.com/OAB/8de8fff8-c33c-4dd2-aa88-b76089194bf5/</OABUrl>
      </Protocol>
      <Protocol>
        <Type>WEB</Type>
        <Internal>
          <OWAUrl AuthenticationMethod="Basic, Ntlm, Fba, WindowsIntegrated">https://mail2.ourdomain.com/owa/</OWAUrl>
          <Protocol>
            <Type>EXCH</Type>
            <ASUrl>https://mail2.ourdomain.com/ews/exchange.asmx</ASUrl>
          </Protocol>
        </Internal>
        <External>
          <OWAUrl AuthenticationMethod="Fba">https://mail2.ourdomain.com/owa/</OWAUrl>
          <Protocol>
            <Type>EXPR</Type>
            <ASUrl>https://mail2.ourdomain.com/ews/exchange.asmx</ASUrl>
          </Protocol>
        </External>
      </Protocol>
      <AlternativeMailbox>
        <Type>Delegate</Type>
        <DisplayName>Brian Fellner-You Must Create</DisplayName>
        <LegacyDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Brian Fellner-YMCdc5</LegacyDN>
        <Server>FCUSSRMAIL.us.fc.local</Server>
      </AlternativeMailbox>
    </Account>
  </Response>
</Autodiscover>

I see the LegancyDN is pointing to your over seas connection.

<LegacyDN>/o=French Connection/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Brian Fellnerdf0</LegacyDN>

What version of Outlook are you using? Does the issue happen when the user's uses another workstation?

Well that's the strange thing! I'm verifying whether the question to your question Compdigit44 is the fact? I've asked our colleagues out there to try it and see.

Hi Yashy,

First of all, all your clients will try and connect to the UK site as your default public folder is located there...
<PublicFolderServer>FCCAMEXCH01.uk.fc.local</PublicFolderServer>

This may be your issue....

Other than that, I assume you have an Autodiscover  record in each domain pointing to the local site CAS Array?

Hi Guy,

Yes, the public folder is pointing there, but we do have audodiscover in each domain pointing to the local site. In fact, any mailbox migrated to the new environment or any new mailboxes set up are all seen locally perfectly.

Is there a way I can change that public folder server to look at the local server in the US instead of the one in the UK?

Thanks again
Yashy