Solarwinds Inquiry

I want to see how I am e-mailed each time a node goes down that I am monitoring with Solarwinds.  I didn't set it up and of course the person that did is no longer with the company.  It seems like it should be straight forward, but I just don't see it.  Im sure im just missing something small in the sea of complication that is Solarwinds and Orion....I just dont see where i can add or remove e-mail addresses.
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marchopkinsAuthor Commented:
Im also set up to receive NCM config downloads.  I would like to manage those as well but do not see how it was done.   Each time a config change is made on any node in the network, it sends out an e-mail to the determined recipients.    Again, looking to see where its determined who gets these.

Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:

Which version of Solarwinds NPM/NCM are you running? for version 11.0.X every things can be managed from the Orion Web Console for older version 10.5 or 10.6 the alerts are managed by the program alert manager under sart/programs/Solarwinds.

Please share your Solarwinds Version so I can help you.


marchopkinsAuthor Commented:
I'll check and post ASAP.
SolarWinds® VoIP and Network Quality Manager(VNQM)

WAN and VoIP monitoring tools that can help with troubleshooting via an intuitive web interface. Review quality of service data, including jitter, latency, packet loss, and MOS. Troubleshoot call performance and correlate call issues with WAN performance for Cisco and Avaya calls

marchopkinsAuthor Commented:
Orion Platform 2014.2.1, QoE 1.0, NCM 7.3.2, NPM 11.0.1, NTA 4.1.0, IVIM 1.10.0, VNQM 4.1

I believe this is what you are looking for.
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:

You can simply find the version on the footer of the email, or in the footer of the web console without navigating to settings...


marchopkinsAuthor Commented:
Generated by SolarWinds, Inc. SolarWinds Network Configuration Manager Version 8.3.177
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:

Since you have the NPM 11.0.1 you can handle this via the web console.

For the alert  when node goes down, log on to your Solarwinds Orion Web Console using an account with admin right, navigate to settings then Manage Alerts, locate the alert named Alert me when a node goes down click edit and click configure action here you can find the persons who will receive the email.

For the NCM part, it depends if was configured for Real Time Change detection or a using a job for specific time change report, you need to check in Settings/NCM Settings/Real-Time Change Detection if there is a notification enabled! if so you can check for the reception emails in the Email Notification Defaults under NCM Settings, else navigate to Configs/Jobs and locate the job enabled and scheduled for sending the configuration change email then edit it and modify action.

Attached some print screens that would help you.


Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
marchopkinsAuthor Commented:
I followed the first set of instructions and see most of what you are showing me...I do not see the "CLICK CONFIGURE".  

Alert name:       
Alert description:       
Enable alert:       

Alert will not be triggered unless it is enabled.
Ignore timeout:       

Alert will not be disabled if timeout value exceeded. Current setting value is 60 second(s). Adjust the Polling Settings
Alert poll interval:       
Valid time of day:       From to
The Alert will only be triggered between these hours.
Selected days:       
Sunday       Friday       
Monday       Saturday
The Alert will be only triggered on these days.
Read-only attributes
      Read-only attributes may be modified with the Orion Advanced Alert Manager.
Trigger query
SELECT DISTINCT NPM_RoutingNeighbor_V.NeighborID AS NetObjectID, NPM_RoutingNeighbor_V.NeighborIP AS Name FROM NPM_RoutingNeighbor_V WHERE ( (NPM_RoutingNeighbor_V.OrionStatus = 2) OR (NPM_RoutingNeighbor_V.IsDeleted = 1) )
Trigger action(s):
1: NetPerfMon Event Log : The neighbor ${NeighborIP} on Node ${Node.Caption} went down.
Reset query
SELECT DISTINCT NPM_RoutingNeighbor_V.NeighborID AS NetObjectID, NPM_RoutingNeighbor_V.NeighborIP AS Name FROM NPM_RoutingNeighbor_V WHERE NOT ( (NPM_RoutingNeighbor_V.OrionStatus = 2) OR (NPM_RoutingNeighbor_V.IsDeleted = 1) )
Reset action(s):
1: NetPerfMon Event Log : The neighbor ${NeighborIP} on Node ${Node.Caption} went up.
Suppression query
Ok Cancel
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:

You didn't edit the correct alert, you need to edit the alert used to send an email when a node is down (I don't know what the alert name is!!) basically the output you posted don't have any things in alert name nor alert description.

On the attachment Edit-Alert.PNG you can see there is some tabs if you have only a triggered action there you can find the configuration of action. having triggered and reset action you need to edit both!

If you can share the configured alert on you system I can try identify which one is the correct one to edit.

Best Regards.


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marchopkinsAuthor Commented:
Hi Salah, im sure that you're suggestions are accurate,  much like a lot of things here, the person that did this before me made it way too complicated.  I will take a quick look at it and be back with you on this ASAP.
marchopkinsAuthor Commented:
thanks for the help Salah.  I have spoken to someone here who is going to show me how we manipulate this.  Apparently it is not standard with a bunch of over complications in my book.  Which explains why it has been so difficult for me to see what should be an easy task.
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Good luck
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