Emails arrive into the inbox and then suddenly pop into the junk folder in MS Outlook 2010

Working on Windows 7, with MS Office Outlook 2010 and now have a user whose emails arrive into the inbox and then suddenly pop into the junk folder. Checked under Home --> Junk --> Junk Options and the setting is already set to -->No Automatic Filter. No rules are set up to send email to Junk.  Suddenly, outside email as well as in-house emails are arriving into the Inbox, but after a few seconds appear in Junk Folder. Not all emails, but now at lease half of what she receives. Anyone else seen this problem before?
Cheryl FrisbyAsked:
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Benjamin MOREAUProject ManagerCommented:
Have you checked your antivirus software ? Maybe you have an antispam system (running like an outlook extension) ?
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Cheryl FrisbyAuthor Commented:
We didn't setup our antivirus to do email. We have an outside service for that.
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Benjamin MOREAUProject ManagerCommented:
could you try to run outlook with "outlook.exe /cleanrules" to be sure you don't have any "hidden" rules.
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Benjamin MOREAUProject ManagerCommented:
Are you sure you don't have a smartphone or other peripheral connected to same account ? Sometimes, the smartphone can be configured to move mails to junk...
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Cheryl FrisbyAuthor Commented:
Waiting to push user out the way before trying will let you know tomorrow.
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Prashant ShrivastavaConsultantCommented:
is there any server involed in this? may be the rules sitting on the server is causing this.
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Cheryl FrisbyAuthor Commented:
It was the SmartPhone  that added the Junk folder. Found article on the internet.
My user has the Samsung Tab, but it did create the Junk folder.

Outlook creates extra folder called "Junk" in Mailbox.  
Microsoft Office  >  Outlook IT Pro Discussions

Since the folder appears after creating the account on the S4, it appears the S4 is responsible for the folder, not Outlook. Have you reviewed the setting on the S4, especially in regards to junk handling? It's not picking up the server's junk folder and is creating one of it's own.

Go into the E-Mail app

Press the Menu Key

Select Settings

Select General Settings

Select Spam addresses

Remove any addresses that should not be in there.

These are the steps I follow.  

Thanks
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