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Andre P
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Hosted exchange migration hell

I am migrating to Rackspce hosted exchange from an inhouse server .
Everything has gone fine until the configuration of the outlook profiles on the desktop .
This problem is the same whether I install using the migration tool or manually change the settings.
The settings in the new profile call for setting up cached exchange settings that point to rackspace email servers .
Easy enough to do .
Problem is after setting this up and launching outlook . The settings REVERT back to original local server settings.
I have deleted all profiles and rebooted .
I have cleared credential manager of any reference to the old server .
i have done both and rebooted .
It just keeps coming back ,
Where could this setting be hiding that would cause it to repopulate to the older settings ?
This is driving me nuts !!
Rackspace is saying its a "local issue"
Help me ??
Please !!!?
Email ServersExchangeWindows OS

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Andre P

8/22/2022 - Mon
Clay Foody

Your in-house server may have an autodiscover record in place. Since you're probably using your in-house server for DNS, it would override Rackspace's autodiscover record, or any record you set up at your DNS provider. Open a command prompt and try pinging autodiscover.<yourdomain.com> and see what it resolves to.

If it goes to autodiscover.emailsrvr.com, or something similar to that then your computer can find Rackspace's autodiscover record, which is what you want. If it goes back to one of our domains, or your WAN IP address then you'll need to fix that. If the autodiscover is correct then you should be able to set up the Outlook profile without using the profile helper - just delete the existing profiles, launch Outlook, and enter the email address and password when prompted.

Another possibility is that you may have a group policy in place that's causing the issue. If you haven't done so already, look through all your active GPO's in the Group Policy Manager. You're looking for a policy that enforces the registry keys HKEY_CURRENT_USER\software\microsoft\office\15.0\outlook\autodiscover\zeroconfigexchange


Simon Butler (Sembee)

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Andre P

can you send exact instructions on how to do this ?
Thanks !!
Simon Butler (Sembee)

There is nothing more to add than what I have written above.

Your help has saved me hundreds of hours of internet surfing.
Andre P