Unable to view Settings when looking at GPO's in 2008 R2 DC

Hi Experts,
Im attempting to look at a some of my GPO's in Group Policy Management on a 2008 R2 DC. When I click on a GPO and go to the settings tab I see an error that as below in the screen shot. Is there anything I can do to correct this issue. I've checked on another of our 2008 R2 DC's and the same issue occurs there, but on one of our 2003 DC's this does not occur.Settings tab of GPO on 2008 R2 DC
damejenAsked:
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

In-case if you have a created a central store to remove this error Go to Sysvol folder and see if there is a folder known as policy definions if yes cut and paste the folder in C:\windows and try if you're facing the same error. You can also run command DCGPOFIX /Ignoreschema this wil replace the policies with the default one. Or in-case if you backed up policies from Group policy management console try restoring it from there.

Thanks
Manikandan
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Sajid Shaik MSr. System AdminCommented:
check this article

https://support.microsoft.com/en-us/kb/2688272

all the best
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Sreejith SugathanSenior Network Support EngineerCommented:
Looks like the TouchInput.admx is missing from the Policy Definitions folder on your server. If you have added that earlier, re-download it or restore the admx from a backup.
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damejenAuthor Commented:
Hi guys,
Thanks for the help, I've looked into a few of your suggestions:

Sreejith; I've looked into the Policy definition directory and I can find and see the TouchInput.admx file.
Shaik M: I've previously looked into that fix, but I already have a Policy definitions folder.
Manikandan: I wouldn't like to use the dcgpofix tool as this would restore all my GPO's back to default. I havent tried to copy and paste the Policy Definitions folder to c:\Windows. would I have to create a new folder of just copy and paste as it is to that location?
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

Just copy and paste to that location no need to create a new folder.

Thanks
Manikandan
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damejenAuthor Commented:
Hi Manikandan

Tried  copying it to c:\windows as suggested, I've refreshed the GPO's and I still see the same message when I click on the settings tab.  The same error under Policies -> administrative Templates.
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

Delete the touchinput.admx file from the Policy definitions or move it to some other location. Once you're able to view the policies copy it to the C:\Windows\PolicyDefinitions folder and try again.

Thanks
Manikandan
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damejenAuthor Commented:
ok, you want me to delete the touchinput.admx file from which policy definitions folder, the original one or the one where I copied to under c:\windows? I'm not quite sure i understand when you say "Once you're able to view the policies copy it to the c:\window\policydefinitions folder" copy what the touchinput.admx?  

My apologies for not understanding completely I just would like to be clear on what im doing.

Thanks.
damejen
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

First of all if you have copied the Policy Definitons folder to C:\Windows then delete the one which is there in C:\Windows\SYSVOL\PolicyDefintions once you have deleted this. Delete the touchinput.admx file from C:\Windows\PolicyDefinitons after that verify that you're not getting the same error. Once you verfied copy the touchinput..admx file to C:\windows\PolicyDefintions and see if you're getting the old error

Thanks
Manikandan
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damejenAuthor Commented:
Thanks Mankiandan

I did as you suggested and refreshed and now can see the Administrative Templates under GPO settings without any issues. Wonder why though moving it to a different location and deleting it from its original would resolve it?
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Sreejith SugathanSenior Network Support EngineerCommented:
I am assuming that the admx and adml files are there in the en-us folder - right? Tried re-downloading the admx and replacing it?
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

The issue was related to the path usually for the central store to work always we should cut paste the policy definitons to C:\Sysvol if we do a copy paste then two Policy definitions exist so if the Group policy unable to load the policies from Sysvol it tries to load local policies which it unable to do because of mistmatch. So for this to work we need to delete it from the Sysvol folder and force the policies to load the policy admx files from the local system i.e C:\windows

Thanks
Manikandan
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

No need to replace the entire files just replace the touchinput.admx files because you're facing problem only with that file.

Thanks
Manikandan
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damejenAuthor Commented:
Thanks a million for your help :)
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Windows Server 2008

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