Reducing OST

Good Afternoon,

I've got a client that uses Outlook 2007.

They have an Exchange Server onsite (Exchange 2010).

They have 10 email accounts on site, all of which they place under one mail profile (this is the same on all 4 computers). So they have their main info@ account and the rest they view by adding under advance settings.

Their OST recently reached 19.4GB. We archived email from the info@ account (4.8GB worth of emails) but I was expecting the OST to reduce in size but it has not.

Is there any reason for this?

Kind Regards,
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Snagajob ITCommented:
You will need to compact the file now that some space has been cleaned up. Please refer to this article.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.