Sharepoint Log in Different User

How can this issue be fixed : open SharePoint site and need to click sign in as different user .. but when entering username/password it still shows last username and password and need to open a new tab in IE and re-type the sharepoint URL , ,

or this also happens : sometimes have to type in credentials 4-5 times before it authenticates.
- - -

Is there an IE setting to fix this ..???
Thanks - -
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rainer JeschorCommented:
which SharePoint version and edition?
What kind of client OS and browser?

This is normally related to cached elements.

mvalencia2003Author Commented:

PC OS = Win 7 , IE 9
martushaProduct managerCommented:
after logging in with other user, press ctrl+f5 to clear the cashe. Maybe this helps.
Acronis Data Cloud 7.8 Enhances Cyber Protection

A closer look at five essential enhancements that benefit end-users and help MSPs take their cloud data protection business further.

Sushanta SahuPrincipal Specialist, Information ManagementCommented:
The issue you did mention usually caused due to cached credentials from the browser itself.

So we should first clear the stored credentials, all temporary files and cache from the browser as a first step.

Then if you still have the same issue, I would suggest to use http://siteurl/_layouts/closeConnection.aspx?loginasanotheruser=true and check you are getting a username and password prompt with blank value or not. If you are not getting a blank value then definitely your credentials are remembered by the browser. This need to be cleared from browser history.

Alternatively you can try other browser like Google chrome to open the site and it should prompt you for credentials.

Let us know how it went.

Many Thanks,

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mvalencia2003Author Commented:
The issue is that most times we have to enter the credentials 3-4 times before it goes to site ... (you enter it once .. username/password prompt returns .. enter it again , prompt returns ... enter it once more - site opens)

Sushanta SahuPrincipal Specialist, Information ManagementCommented:
does that happen on the main portal e.g. If you have not checked this please do so.

The reason I'm asking to check is you might be on a certain page which do have something which need authentication.

However, if you have the same issue on the main portal page also, I would advice to add the site to Internet Explorer trusted sites. If the issue still persisits post a reboot, I would then suspect on the server settings, which is less likely though.
mvalencia2003Author Commented:
sites is added to trusted sites , and it happens to main sharepoint site as well .. (most times) .. there is times it works on first try ... , ,
Sushanta SahuPrincipal Specialist, Information ManagementCommented:
did you try opening the site in Chrome or firefox?

You should also clear the internet explorer cache.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft SharePoint

From novice to tech pro — start learning today.