asked on

Sharepoint Log in Different User

How can this issue be fixed : open SharePoint site and need to click sign in as different user .. but when entering username/password it still shows last username and password and need to open a new tab in IE and re-type the sharepoint URL , ,

or this also happens : sometimes have to type in credentials 4-5 times before it authenticates.
- - -

Is there an IE setting to fix this ..???
,
Thanks - -

Rainer Jeschor

Hi,
which SharePoint version and edition?
What kind of client OS and browser?

This is normally related to cached elements.

HTH
Rainer

mvalencia2003

ASKER

2010
,

PC OS = Win 7 , IE 9
...

martusha

after logging in with other user, press ctrl+f5 to clear the cashe. Maybe this helps.

ASKER CERTIFIED SOLUTION

Sushanta Sahu

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

mvalencia2003

ASKER

The issue is that most times we have to enter the credentials 3-4 times before it goes to site ... (you enter it once .. username/password prompt returns .. enter it again , prompt returns ... enter it once more - site opens)

..???

Sushanta Sahu

does that happen on the main portal e.g. http://portal.com/? If you have not checked this please do so.

The reason I'm asking to check is you might be on a certain page which do have something which need authentication.

However, if you have the same issue on the main portal page also, I would advice to add the site to Internet Explorer trusted sites. If the issue still persisits post a reboot, I would then suspect on the server settings, which is less likely though.

mvalencia2003

ASKER

sites is added to trusted sites , and it happens to main sharepoint site as well .. (most times) .. there is times it works on first try ... , ,

Sushanta Sahu

did you try opening the site in Chrome or firefox?

You should also clear the internet explorer cache.