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Cisco Controller 2504 keeps losing a licenses

I have a cisco controller 2504 that had 7 access points supported.

We recently adding another AP in the building and added another licenses to the controller bringing it to 8.

I load the licenses, save it, see that the controller has 8 Access Points Supported.

I will check the next day and the controller still has 8 Access Points supported. In about a week or two I will check and it will show 7 access points supported. When I contacted cisco they sent me another licenses file but the same thing still happens.

Basically, I will install the license back about every two weeks. Not sure how to fix this.

Craig Beck

Cisco 2504 doesn't allow 7 or 8 licenses. It's only able to increase in increments divisible by 5, so you could have 5, 10, 15, 20, etc...

It sounds to me like you're seeing the AP count. That tells you how many APs are connected to the 2504 and how many more are able to. These two numbers should total the license count on the WLC.

Can you log in to the GUI and go to the Management -> Software Activation -> License Usage page and post a screenshot?

kevingattis

ASKER

Sorry, for some reason not able to upload a file; however,

This is what is shown on the page

License Level

License Capacity

Counted Feature Max Count Current Count Remaining Count
AP Count 8 8 0

Craig Beck

Ok, thanks.

I just checked and I must apologise. You can now purchase a single-AP adder license for the 2504. The SKU is LIC-CT2504-1A or L-LIC-CT2504-1A.

So, I've never seen a WLC lose a license. Can you post the output from the Management -> Software Activation -> Licenses page please (different page to the other one I asked you to post from)?

kevingattis

ASKER

I also saw where you can buy 1, 5, or 10. We had another controller that had six.

However, I think this is what you wanted.

License        Type        Time Count      Priority        Status
base permanent       No Expiry      NA Medium        Not in Use
base-ap-count      permanent No Expiry 5 Medium Inactive
base-ap-count permanent No Expiry 7 Medium Inactive
base-ap-count permanent No Expiry 8 Medium In Use
base-ap-count evaluation 12 weeks 75 None Inactive

Craig Beck

Ok, so the 8 AP license is there.

base-ap-count permanent No Expiry 8 Medium In Use

When it goes back to 7 can you post the same again please?

kevingattis

ASKER

Ok, I will.

I install the license again yesterday 4-14-15.

Today 4-15-15 still shows 8.

kevingattis

ASKER

Been so busy I almost forgot to check,

However, It has gone back to 7.

License Type Time Count Priority Status
base permanent No Expiry NA Medium Not in Use
base-ap-count permanent No Expiry 5 Medium Inactive
base-ap-count permanent No Expiry 7 Medium In Use
base-ap-count evaluation 12 weeks,6 days 75 None Inactive

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kevingattis

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kevingattis

ASKER

I think maybe the licenses file I had was corrupted.