Outlook 2011 hard deleting emails
Hi, we are running an Exchange 2010 server. One user, who connects to the server with a Mac using Outlook 2011 finds that emails are routinely hard deleted with her doing anything.
With her computer shut off and accessing her account with a PC using Outlook2010, no problem. As soon as her Mac connects to exchange, these emails are deleted.
When this problem occurred and we could not solve the issue, we replaced the hard drive with a ssd, reinstalled an upgraded OSX 10.9, and reinstalled Office 2011.
We are still having this problem, and I haven't a clue where to look. Ideas?
With her computer shut off and accessing her account with a PC using Outlook2010, no problem. As soon as her Mac connects to exchange, these emails are deleted.
When this problem occurred and we could not solve the issue, we replaced the hard drive with a ssd, reinstalled an upgraded OSX 10.9, and reinstalled Office 2011.
We are still having this problem, and I haven't a clue where to look. Ideas?
Brian B
Is the deleted items folder set to automatically empty? This article talks about where the settings are located: http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook/auto-delete-emails-from-deleted-items-folder-in/819cd2f6-6823-44d1-884d-a999b573ffab
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ASKER
There are no rules. The items bypass the deleted folder like they have been shift-deleted. I get them back using a PC client using the recover deleted items feature in Outlook 2010.
This Mac laptop is the only device that accesses this email account. I have checked the account on the server and I see nothing unusual.
To be clear, these items are hard deleted from the inbox with no user input.
This Mac laptop is the only device that accesses this email account. I have checked the account on the server and I see nothing unusual.
To be clear, these items are hard deleted from the inbox with no user input.
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So just to be clear, all emails are hard deleted or only certain ones? If you leave the windows client open when she start Outlook on the Mac, do you see the messages disappear?
Any chance the messages are being moved to a local file, like the Mac equivalent of a PST?
Did you check for any scheduled items as per the link I posted?
I know it seems unlikely, but the another step is export her mailbox from the Exchange server, delete her Exchange account and start over.
Any chance the messages are being moved to a local file, like the Mac equivalent of a PST?
Did you check for any scheduled items as per the link I posted?
I know it seems unlikely, but the another step is export her mailbox from the Exchange server, delete her Exchange account and start over.
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ASKER
I've requested that this question be closed as follows:
Accepted answer: 0 points for Stolzman's comment #a40726052
for the following reason:
No other solutions worked
Accepted answer: 0 points for Stolzman's comment #a40726052
for the following reason:
No other solutions worked
Will Szymkowski and I both suggested checking to see if there were rules set. Those were both in fact correct answers.
Stolzman, I'm going to change hats for a moment and ask as a Topic Advisor if you would please rethink assignment of the solution. I would suggest reviewing the replies since three different experts advised checking the rules. You can still include your answer amongst the solutions by choosing "accept multiple solutions".
The solution was to go to Tools -> Mailing List Manager and turn off the rule that must have been set by accident.
I had origainlly stated check the rules.
Will Szymkowski2015-04-14 at 15:48:12ID: 40723760
If you say that it is only happening when the user is using her MAC then check to see if there are any rules that are only associated with this profile.
Award points.
Will.
ASKER
I did check the rules and there were no rules there. This is a completely different command.
I may not have specified exactly what rules to check i.e Outlook or Mail List Manager but I did state to check your rules. Which may have been vague but led you to your answer.
Will Szymkowski quote.
Because it was vague, does not mean you can simply close/delete this question.
I hate when I have to be this technical about a question and how to properly close it. Let the Moderators make the call.
Will.
Will Szymkowski quote.
If you say that it is only happening when the user is using her MAC then check to see if there are any rules that are only associated with this profile.
Because it was vague, does not mean you can simply close/delete this question.
The solution was to go to Tools -> Mailing List Manager and turn off the rule that must have been set by accident.
I hate when I have to be this technical about a question and how to properly close it. Let the Moderators make the call.
Will.