Outlook 2011 hard deleting emails

Hi, we are running an Exchange 2010 server.  One user, who connects to the server with a Mac using Outlook 2011 finds that emails are routinely hard deleted with her doing anything.

With her computer shut off and accessing her account with a PC using Outlook2010, no problem.  As soon as her Mac connects to exchange, these emails are deleted.

When this problem occurred and we could not solve the issue, we replaced the hard drive with a ssd, reinstalled an upgraded OSX 10.9, and reinstalled Office 2011.

We are still having this problem, and I haven't a clue where to look.  Ideas?
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StolzmanAsked:
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Is the deleted items folder set to automatically empty? This article talks about where the settings are located: http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook/auto-delete-emails-from-deleted-items-folder-in/819cd2f6-6823-44d1-884d-a999b573ffab
Simon Butler (Sembee)ConsultantCommented:
Unusual for a problem like this to survive a rebuild.
Therefore you will have to look outside of Outlook on the client. I would be looking at rules to begin with.

Do the items show up in the Dumpster?

Any mobile devices involved at all?

I presume you are using EWS to connect the client to Exchange?

Simon.
Will SzymkowskiSenior Solution ArchitectCommented:
If you say that it is only happening when the user is using her MAC then check to see if there are any rules that are only associated with this profile.

Will.
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StolzmanAuthor Commented:
There are no rules.  The items bypass the deleted folder like they have been shift-deleted.  I get them back using a PC client using the recover deleted items feature in Outlook 2010.

This Mac laptop is the only device that accesses this email account.  I have checked the account on the server and I see nothing unusual.

To be clear, these items are hard deleted from the inbox with no user input.
strungCommented:
Did you check for rules on the Outlook 2011 client as well as server-side rules. There are several reports on the internet of people having problems similar to the one you described and in each case it was because the user had inadvertently created a rule. Deleting the rule solved the problem.
Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
So just to be clear, all emails are hard deleted or only certain ones? If you leave the windows client open when she start Outlook on the Mac, do you see the messages disappear?

Any chance the messages are being moved to a local file, like the Mac equivalent of a PST?

Did you check for any scheduled items as per the link I posted?

I know it seems unlikely, but the another step is export her mailbox from the Exchange server, delete her Exchange account and start over.
StolzmanAuthor Commented:
The solution was to go to Tools -> Mailing List Manager and turn off the rule that must have been set by accident.

If you simply open up the Mailing List Manager I noticed that it automatically creates a rule that matches your email address and then moves them to the Inbox On My Computer.

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StolzmanAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for Stolzman's comment #a40726052

for the following reason:

No other solutions worked
strungCommented:
Will Szymkowski and I both suggested checking to see if there were rules set. Those were both in fact correct answers.
Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Stolzman, I'm going to change hats for a moment and ask as a Topic Advisor if you would please rethink assignment of the solution. I would suggest reviewing the replies since three different experts advised checking the rules. You can still include your answer amongst the solutions by choosing "accept multiple solutions".
Will SzymkowskiSenior Solution ArchitectCommented:
The solution was to go to Tools -> Mailing List Manager and turn off the rule that must have been set by accident.

I had origainlly stated check the rules.

Will Szymkowski2015-04-14 at 15:48:12ID: 40723760
If you say that it is only happening when the user is using her MAC then check to see if there are any rules that are only associated with this profile.


Award points.

Will.
StolzmanAuthor Commented:
I did check the rules and there were no rules there.  This is a completely different command.
Will SzymkowskiSenior Solution ArchitectCommented:
I may not have specified exactly what rules to check i.e Outlook or Mail List Manager but I did state to check your rules. Which may have been vague but led you to your answer.

Will Szymkowski quote.
If you say that it is only happening when the user is using her MAC then check to see if there are any rules that are only associated with this profile.

Because it was vague, does not mean you can simply close/delete this question.

The solution was to go to Tools -> Mailing List Manager and turn off the rule that must have been set by accident.

I hate when I have to be this technical about a question and how to properly close it. Let the Moderators make the call.

Will.
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