Windows 8.1 slow to start

I have a HP Envy 700-216 with 12 Gb Ram and Windows 8.1 after login when I click on the desktop it takes two minutes for the ICons to appear on desktop.  Also I am running Office 2013 when I click on work ICon and try to open a word document it says not responding and can take up to 5 minutes for the document to load.  I have removed Office 2013 and re-installed, removed from programs and features any non essential programs.  I have ran HP diagnostics on the system memory and hard drive both report no issues.

Any suggestions will be appreciated.
M L WallaceOwnerAsked:
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Michael MachieIT SupervisorCommented:

Does this happen when opening folders or launching other Apps?
JohnBusiness Consultant (Owner)Commented:
Windows 8 should come to the main login screen in about 15 seconds. From there to steady operating state is 2 or 3 minutes depending on software loaded. Office 2013 is ready to go right after that. ALL systems GO in less than five minutes in a heavily loaded machine.

Check for viruses as noted.
Run Disk Cleanup (cleanmg.exe) and select most of the options for files to clean up.
Then run Disk Defrag and allow the hard drive to be defragged.
M L WallaceOwnerAuthor Commented:
Yes when opening folders then opening document.  This system has AVG Internet Security
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JohnBusiness Consultant (Owner)Commented:
Try (one cycle of startup) disabling AVG (maybe do not connect to internet during this time.
M L WallaceOwnerAuthor Commented:
I have removed AVG still slow.  Running HP diagnostics on hard drive tonight.  Will see results in am.
JohnBusiness Consultant (Owner)Commented:
Try the cleanup steps from my post after running diagnostics. I thought from your first post that your machine was OK from a hardware point of view.
Simply analyse what your machine is doing. Does it have a hard drive LED? If so, is that LED  constantly flashing, signalling high activity?
Normally, your symptoms would indicate your hard drive is over-busy. Is it an ssd? I guess it is not.
Michael MachieIT SupervisorCommented:
How did the HDD diag go?
M L WallaceOwnerAuthor Commented:
Got it fixed the solution was a cache not loading on Office 2013.

Thanks for your help.

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