Dear in expert exchange
I hope you are doing well
We have installed cisco call manager uc-520 with 28 internal ip telephony , and six phone line connected to the FXO interface .
I need to configure the call manager in way that , if multiple incoming call come to one phone line , it should be shifted to other phone line without return the new incoming call busy .
For example :
I have primary phone line 462589 “ all the customer should contact with this phone number “ and I have secondary phone lines (five in my case ) , if tow customer call 462589 at the same time one should go with the primary phone line channel and the second should go with one of secondary phone line without turning the incoming call busy .
Please help me by sending the configuration
Have a good day
Eng . Ziad Ismail Al-Showaiter
CCNA-CCNP , CXFSE , CCDA-CCDP
Network & Electronic Telecom Engineer
Net Technology - HQ
P.O.Box: 18491, Sana'a - Yemen
Tel: +967 1 467726 , Fax:+967 1 467725
Mobile :+967 735810273 , Email : email@example.com