Font looking "off" in power point

Hello,
We have power point templates for our company.
all are using them and it looks and acts as it should.
only for one user the text is  "off" , all other users can see and edit the text
for this specific user when he opens the presentation , it seams like the text is bugger than the text box...while if another user will open the same presentation , it will look perfect.
all users use office 2013 on WIN7
sikadminAsked:
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Marwan OsmanCommented:
please repair the office and try, go to control panel > program and features > select office program > right click > change>repair>continue
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sikadminAuthor Commented:
we instilled the office again and it didnt work...
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sikadminAuthor Commented:
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KimputerCommented:
Your screenshot shows the Outlook windows, while you were mentioning Powerpoint? Anyway, is there anything different from this user, in comparison with the other users (smaller screen, lower resolution)?
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sikadminAuthor Commented:
I just upload screenshots, we have couple users with Lenovo X220 and this problematic user also have X220..

any advise ?
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sikadminAuthor Commented:
The outlook window is a a screen shot my user with the problematic PP send
and the real PP is opened on my computer
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KimputerCommented:
Sometimes users with small screen still try to lower their screen resolution. Also they try to have bigger fonts (but that should be limited to Windows OS elements). Can you still check if that's the case (check settings working X220 and non-working X220). You also need to have this Powerpoint open in both screens, see if the non-working has it in the same way (full screen I assume).
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sikadminAuthor Commented:
Hi,
I verified they both users works with the same resolution, the one that the presentation looks OK and the other user where the presentation don't looks OK.
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KimputerCommented:
The font looks slightly different in the screenshots. Can you edit the original powerpoint, so you can check the font name (better check BOTH white text, the upper AND the lower white letters). Then check if that font is really installed on the non-working computer.
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Echo_SCommented:
this is probably one of two things.

1. Missing or corrupt font. Make sure the user has the font that's used inn the template installed. If she does, then try reinstalling it in case it's corrupt.

2. Printer driver issue. Sounds strange, but ppt relies heavily on printer drivers for its display. Try installing a local known good printer driver  And set out as the default printer. Here's more info about that:http://www.pptfaq.com/FAQ00952_How_to_install_a_TEST_printer_driver.htm
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sikadminAuthor Commented:
Thanks, I'll check it and keep you update..
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sikadminAuthor Commented:
Still not working after perform those actions..

any other advise ?
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Echo_SCommented:
Please confirm that the font looks off in powerpoint. When the file is opened actually in powerpoint and not just in outlook.
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sikadminAuthor Commented:
Yes, they looks off in PowerPoint
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Echo_SCommented:
What font is causing the problem?
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sikadminAuthor Commented:
open-sans (Hebrew)
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Marwan OsmanCommented:
did you try for that user from another machine?
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sikadminAuthor Commented:
Yes, others machines open the PowerPoint and it looks OK.
I also tried to re-install Office 2013 on his machine...
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Marwan OsmanCommented:
I suggest to remove the office and remove its registry keys then install it again and try, follow the steps in the below link to remove office registry

http://community.spiceworks.com/how_to/2621-remove-leftover-office-registry-keys
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sikadminAuthor Commented:
already tried to completely uninstall (include cleaning the REG) and this didn't solved my problem..
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Marwan OsmanCommented:
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Echo_SCommented:
When you installed the test printer driver, which one did you use?

And did you set it as the default printer on the problem machine?
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sikadminAuthor Commented:
re install Windows 7 solved the problem.
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Marwan OsmanCommented:
I mentioned this in my last comment, I asked you to repair it

mar121mar1212015-04-26 at 14:39:17ID: 40744785
did you try to repair the windows ?

https://www.winhelp.us/repair-your-computer-in-windows-vista-or-7.html
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sikadminAuthor Commented:
repair didn't helped, the problem was exist..
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Marwan OsmanCommented:
surely the last solution is to re-install windows if repairing didn't fix the issue.
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sikadminAuthor Commented:
Yep, very strange ..
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