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not able to download addressbook

Manish Kumar
Manish Kumar asked
on
Lots of user of my org are getting the below error while downloading the OAB.

Task "Microsoft Exchange" reported an error (ox80190197) : The Operation failed

Steps that have been performed by me:-

Step 1: Manually download the Offline Address Book and then make sure that Cached Exchange Mode is enabled- did this step still getting error.

Step 2: Check that the Background Intelligence Transfer Service (BITS) service is running

Step 3: This issue occurs if the Outlook client computer is configured to use proxy settings when Windows Internet Explorer is used.- No proxy server has been mentioned.


Please advise.
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Zacharia KurianAdministrator- Data Center & Network

Commented:
Make sue the OAB is listed in the Mailbox Databases

please refer the link too;

https://support.microsoft.com/en-us/kb/939765/

Also, try disabling SSL for OAB as below;

oab.png
.

Zac.
Most Valuable Expert 2014

Commented:
"This issue occurs if the Outlook client computer is configured to use proxy settings when Windows Internet Explorer is used.- No proxy server has been mentioned."

Can you clarify what that means?
Do you have a proxy server? If so, then you need to exclude the Exchange server from the proxy configuration so the client connects directly.

Simon.
Manish KumarSr. Technical Consultant

Author

Commented:
hi simon,

no proxy server is in the infrastructure.
Manish KumarSr. Technical Consultant

Author

Commented:
hi zach,

removing the SSL option, would lead to security breach and i can't do it from server.
Zacharia KurianAdministrator- Data Center & Network

Commented:
Could give a test so as to make sure you have no issues with your SSL in OAB?

Have you checked all the exchange services are running ? Have you checked all your events (warnings/errors) in your exchange?

Zac
Md. MojahidExchange server admin

Commented:
Open IE
go to tools > options
Connections tab

Check Lan Settings
Check if your ISA is listed in the proxy.
check the box - bypass proxy server for local address.

Restart the computer and see if outlook can download OAB
Most Valuable Expert 2014
Commented:
On the properties of the OAB virtual directory in ECP, check the URL is set correctly.
It should be https://host.example.com/oab - the host.example.com should resolve to your Exchange server correctly and be on the trusted SSL certificate.

Simon.