We help IT Professionals succeed at work.
Get Started

not able to download addressbook

Manish Kumar
Manish Kumar asked
Last Modified: 2015-04-20
Lots of user of my org are getting the below error while downloading the OAB.

Task "Microsoft Exchange" reported an error (ox80190197) : The Operation failed

Steps that have been performed by me:-

Step 1: Manually download the Offline Address Book and then make sure that Cached Exchange Mode is enabled- did this step still getting error.

Step 2: Check that the Background Intelligence Transfer Service (BITS) service is running

Step 3: This issue occurs if the Outlook client computer is configured to use proxy settings when Windows Internet Explorer is used.- No proxy server has been mentioned.

Please advise.
Watch Question
Most Valuable Expert 2014
This problem has been solved!
Unlock 1 Answer and 7 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE