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ItaliabellaFlag for United States of America

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Cant' Install Google Chome or upgrade teh internet browser after factory restore in a Lenovo Desktop

1) I Unable to download chrome browser
 2) I am unable to upgrade the old Internet Explorer Browser
3) I can't downloads Adobe reader
4) I can't download the latest version of java

Any advice please
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Craig Kehler
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That sounds suspiciously like malicious software on your system. The short answer is to install malwarebytes and scan your system. The longer answer is in this helpful article series. https://www.experts-exchange.com/articles/12636/When-Malware-Trouble-Starts-Symptoms-Part-1-of-Anti-Malware.html

Part 3 goes into the actual removal.

If it isn't malware it would be helpful to have more information on the type of error messages your are seeing.
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Craig I have just reformatted the Vista to the original factory. the Pc is completely new....
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Craig Kehler
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Craig I took a pic of the error that I am receiving. It's very strange because I was able to download all the updated the important one and the optional one. but I can't upgrade Explorer neither install Chrome....:(
IMG-5044.JPG
On top of that Lenovo installs a bunch of crapware on their desktops.  You need to run autoruns and disable most of it.  Especially that stupid and annoying shop app.  Once you have done this you can uninstall a majority of their preinstalled junk as well.  Your best bet, of course, is reformatting and installing from a non-OEM disk.
I did a fresh uninstall. actually after the factory restore I delete the programs I don't need . I am attaching the pic I took when I try to install Chrome.

It sits there it doesn't go anywhere....
IMG-5047.JPG
Thomas how do I run autoruns please? What does it do autoruns ? Do you please have step by step instructions...
When you say you did recovery did you do this at pre boot?

What model is the desktop?
joinaunion yes, I pushed F8 and selected recover to factory. Its a Lenovo ThinkCentre MT-M 9120-CTO.

Now finally I was able to install Adobe reader. But I CAN NOT upgrade the Internet Browser. It's telling me that the browser is phased out, too old but it doesn't let me install it.

I am Running Vista Home Premium 32 bit. Any link where I can try to download it ? please...
This is direct download for Internet Explorer 9 32 bit.
https://www.microsoft.com/en-ca/download/internet-explorer-9-details.aspx
ok thank you let me try ...
joinaunion,

I wasn't able to install the internet Browser using your link because it didn't show up the download tab. So I download the browser form my personal pc, copied in a flash drive and installed. when I try to install it in the VIsta Pc I received the following error. ( See attached pic 1) . When I clicked upgrade I received the flowing error ( see pic 2) ...:(

I was able to download Mozilla. why so many problems wit internet exporer. ? Wha is really missing ? Can you help please ? Than you so much...
IMG-5048.JPG
IMG-5049.JPG
Have you run windows update? That message is indicating that your factory reload left you with a rather outdated service pack.
Have you run windows update yet? If you right click computer then properties what version of windows is showing?

You must have the latest service pack installed.

Click start then all programs the click on windows update install any updates found. You may have to run windows update more than once to get the latest service packs.
Sorry craig. Must have been typing at the same time.
there are not any other update to install. I installed also the optional to make sure I don't forget any updates....
it is showing Windows Vista Home Premium
may  be if you are able to send me the link to download service pack for vista home premium I can download in my pc, copy in a flash drive and install it in the Vista pc ?
ok great let me try this now...thank you so much...
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Joinaunion: thank you for your patience and your advices. Thank you everyone for your advices. I was finally able to install service pack 1 and 2 then after a reboot all the other missing updates appeared from nowhere. not many but I was able to download another 14 updates. After that I was able to upgrade explore and adobe. The pc is perfectly fine now.

thank you so much to everyone.
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I apologize with everyone. I tried two tiems to assign the points but it never took it.
hopefully this time will work.

Thank you again for the amazing help..