Cant' Install Google Chome or upgrade teh internet browser after factory restore in a Lenovo Desktop

1) I Unable to download chrome browser
 2) I am unable to upgrade the old Internet Explorer Browser
3) I can't downloads Adobe reader
4) I can't download the latest version of java

Any advice please
ItaliabellaAsked:
Who is Participating?
 
joinaunionCommented:
Glad to be of help.
Now all you need to do is award points as you see fit.
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Craig KehlerDirector of Customer Service & Community RelationsCommented:
That sounds suspiciously like malicious software on your system. The short answer is to install malwarebytes and scan your system. The longer answer is in this helpful article series. http://www.experts-exchange.com/articles/12636/When-Malware-Trouble-Starts-Symptoms-Part-1-of-Anti-Malware.html

Part 3 goes into the actual removal.

If it isn't malware it would be helpful to have more information on the type of error messages your are seeing.
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ItaliabellaAuthor Commented:
Craig I have just reformatted the Vista to the original factory. the Pc is completely new....
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Craig KehlerDirector of Customer Service & Community RelationsCommented:
So what happens when you try to download chrome? Is there an error, does the download never start, are you able to get any internet connection?

Also bear in mind a factory restore partition could become infected.
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ItaliabellaAuthor Commented:
Craig I took a pic of the error that I am receiving. It's very strange because I was able to download all the updated the important one and the optional one. but I can't upgrade Explorer neither install Chrome....:(
IMG-5044.JPG
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Thomas Zucker-ScharffSolution GuideCommented:
On top of that Lenovo installs a bunch of crapware on their desktops.  You need to run autoruns and disable most of it.  Especially that stupid and annoying shop app.  Once you have done this you can uninstall a majority of their preinstalled junk as well.  Your best bet, of course, is reformatting and installing from a non-OEM disk.
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ItaliabellaAuthor Commented:
I did a fresh uninstall. actually after the factory restore I delete the programs I don't need . I am attaching the pic I took when I try to install Chrome.

It sits there it doesn't go anywhere....
IMG-5047.JPG
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ItaliabellaAuthor Commented:
Thomas how do I run autoruns please? What does it do autoruns ? Do you please have step by step instructions...
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joinaunionCommented:
When you say you did recovery did you do this at pre boot?

What model is the desktop?
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ItaliabellaAuthor Commented:
joinaunion yes, I pushed F8 and selected recover to factory. Its a Lenovo ThinkCentre MT-M 9120-CTO.

Now finally I was able to install Adobe reader. But I CAN NOT upgrade the Internet Browser. It's telling me that the browser is phased out, too old but it doesn't let me install it.

I am Running Vista Home Premium 32 bit. Any link where I can try to download it ? please...
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joinaunionCommented:
This is direct download for Internet Explorer 9 32 bit.
https://www.microsoft.com/en-ca/download/internet-explorer-9-details.aspx
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ItaliabellaAuthor Commented:
ok thank you let me try ...
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ItaliabellaAuthor Commented:
joinaunion,

I wasn't able to install the internet Browser using your link because it didn't show up the download tab. So I download the browser form my personal pc, copied in a flash drive and installed. when I try to install it in the VIsta Pc I received the following error. ( See attached pic 1) . When I clicked upgrade I received the flowing error ( see pic 2) ...:(

I was able to download Mozilla. why so many problems wit internet exporer. ? Wha is really missing ? Can you help please ? Than you so much...
IMG-5048.JPG
IMG-5049.JPG
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Craig KehlerDirector of Customer Service & Community RelationsCommented:
Have you run windows update? That message is indicating that your factory reload left you with a rather outdated service pack.
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joinaunionCommented:
Have you run windows update yet? If you right click computer then properties what version of windows is showing?

You must have the latest service pack installed.

Click start then all programs the click on windows update install any updates found. You may have to run windows update more than once to get the latest service packs.
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joinaunionCommented:
Sorry craig. Must have been typing at the same time.
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ItaliabellaAuthor Commented:
there are not any other update to install. I installed also the optional to make sure I don't forget any updates....
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ItaliabellaAuthor Commented:
it is showing Windows Vista Home Premium
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ItaliabellaAuthor Commented:
may  be if you are able to send me the link to download service pack for vista home premium I can download in my pc, copy in a flash drive and install it in the Vista pc ?
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joinaunionCommented:
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ItaliabellaAuthor Commented:
ok great let me try this now...thank you so much...
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Thomas Zucker-ScharffSolution GuideCommented:
autoruns can be located at https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx download it and you can either install it or just unzip it.  When you run it right click on the file autoruns and run as administrator.  Uncheck most of the lenovo junk, except those things you are unsure of.  You can also get rid of a lot of stuff that is starting up and slowing your machine down.  (it isn't deleted, just disabled)
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ItaliabellaAuthor Commented:
Joinaunion: thank you for your patience and your advices. Thank you everyone for your advices. I was finally able to install service pack 1 and 2 then after a reboot all the other missing updates appeared from nowhere. not many but I was able to download another 14 updates. After that I was able to upgrade explore and adobe. The pc is perfectly fine now.

thank you so much to everyone.
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ItaliabellaAuthor Commented:
I apologize with everyone. I tried two tiems to assign the points but it never took it.
hopefully this time will work.

Thank you again for the amazing help..
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