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mike2401Flag for United States of America

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Office 365: Is 99.9% = reliable enough?

Per below, 99.9% up-time = 43.8 minutes / month being down.

For anyone who is presently using Office 365, is that 43.8 minutes typically in the form of planned Sunday maintenance, or sporadic down-time throughout the business day?

Thanks for any feedback or experiences.  We are seriously considering a migration from our on-premise exchange to Office 365 and want to hear from existing customers.

Thanks,
Mike

Here's the nines:

Availability %               Downtime/yr      Downtime/mo      Downtime/wk
90% ("one nine")      36.5 days      72 hours      16.8 hrs
95%      18.25 days      36 hours      8.4 hours
97%      10.96 days      21.6 hours      5.04 hours
98%      7.30 days      14.4 hours      3.36 hours
99% ("two nines")      3.65 days      7.20 hours      1.68 hrs
99.5%      1.83 days      3.60 hours      50.4 minutes
99.8%      17.52 hours      86.23 minutes      20.16 minutes
99.9% ("three nines")      8.76 hours      43.8 minutes      10.1 min
99.95%      4.38 hours      21.56 minutes      5.04 minutes
99.99% ("four nines")      52.56 minutes      4.32 minutes      1.01 min
99.999% ("five nines")      5.26 minutes      25.9 seconds      6.05 sec
99.9999% ("six nines")      31.5 seconds      2.59 seconds      0.605 sec
99.99999% ("seven nines")3.15 seconds      0.259 seconds      0.0605 sec
[MDT: 100%    Perfection     0             0                       0  ]
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Ricky Martire

Hi,

Yes it is worth it, hasn't gone down yet for us!  What is more likely than Office365 to go down is your internet connection usually.  That is the bigger risk than the entire service going off.
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I suspect the numbers quoted are purely mathematical.

For the "three nines" line I suspect the 8.76 hours is the downtime in the last 12 months. If you divide that by 12, you get the 43.8 minutes, ie a purely mathematical monthly average.
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Great video @Amit
That's a really huge point I didn't think about @rgorman: if the mailboxes are distributed across many different servers, yes, it is likely that a problem might not affect ALL users.
Wow @tigermatt :  Great points. Especially about the nines relating to SLA and cash back. We don't  want money back if the service is down, we simply want it not to be down :-)
Yes @Rob Henson: just math.  It was not meant to suggest that every customer will have 48.3 minutes of downtime.
Thank you everyone, great comments!

-Mike