mike2401
asked on
Office 365: Is 99.9% = reliable enough?
Per below, 99.9% up-time = 43.8 minutes / month being down.
For anyone who is presently using Office 365, is that 43.8 minutes typically in the form of planned Sunday maintenance, or sporadic down-time throughout the business day?
Thanks for any feedback or experiences. We are seriously considering a migration from our on-premise exchange to Office 365 and want to hear from existing customers.
Thanks,
Mike
Here's the nines:
Availability % Downtime/yr Downtime/mo Downtime/wk
90% ("one nine") 36.5 days 72 hours 16.8 hrs
95% 18.25 days 36 hours 8.4 hours
97% 10.96 days 21.6 hours 5.04 hours
98% 7.30 days 14.4 hours 3.36 hours
99% ("two nines") 3.65 days 7.20 hours 1.68 hrs
99.5% 1.83 days 3.60 hours 50.4 minutes
99.8% 17.52 hours 86.23 minutes 20.16 minutes
99.9% ("three nines") 8.76 hours 43.8 minutes 10.1 min
99.95% 4.38 hours 21.56 minutes 5.04 minutes
99.99% ("four nines") 52.56 minutes 4.32 minutes 1.01 min
99.999% ("five nines") 5.26 minutes 25.9 seconds 6.05 sec
99.9999% ("six nines") 31.5 seconds 2.59 seconds 0.605 sec
99.99999% ("seven nines")3.15 seconds 0.259 seconds 0.0605 sec
[MDT: 100% Perfection 0 0 0 ]
For anyone who is presently using Office 365, is that 43.8 minutes typically in the form of planned Sunday maintenance, or sporadic down-time throughout the business day?
Thanks for any feedback or experiences. We are seriously considering a migration from our on-premise exchange to Office 365 and want to hear from existing customers.
Thanks,
Mike
Here's the nines:
Availability % Downtime/yr Downtime/mo Downtime/wk
90% ("one nine") 36.5 days 72 hours 16.8 hrs
95% 18.25 days 36 hours 8.4 hours
97% 10.96 days 21.6 hours 5.04 hours
98% 7.30 days 14.4 hours 3.36 hours
99% ("two nines") 3.65 days 7.20 hours 1.68 hrs
99.5% 1.83 days 3.60 hours 50.4 minutes
99.8% 17.52 hours 86.23 minutes 20.16 minutes
99.9% ("three nines") 8.76 hours 43.8 minutes 10.1 min
99.95% 4.38 hours 21.56 minutes 5.04 minutes
99.99% ("four nines") 52.56 minutes 4.32 minutes 1.01 min
99.999% ("five nines") 5.26 minutes 25.9 seconds 6.05 sec
99.9999% ("six nines") 31.5 seconds 2.59 seconds 0.605 sec
99.99999% ("seven nines")3.15 seconds 0.259 seconds 0.0605 sec
[MDT: 100% Perfection 0 0 0 ]
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I suspect the numbers quoted are purely mathematical.
For the "three nines" line I suspect the 8.76 hours is the downtime in the last 12 months. If you divide that by 12, you get the 43.8 minutes, ie a purely mathematical monthly average.
For the "three nines" line I suspect the 8.76 hours is the downtime in the last 12 months. If you divide that by 12, you get the 43.8 minutes, ie a purely mathematical monthly average.
ASKER
Great video @Amit
ASKER
That's a really huge point I didn't think about @rgorman: if the mailboxes are distributed across many different servers, yes, it is likely that a problem might not affect ALL users.
ASKER
Wow @tigermatt : Great points. Especially about the nines relating to SLA and cash back. We don't want money back if the service is down, we simply want it not to be down :-)
ASKER
Yes @Rob Henson: just math. It was not meant to suggest that every customer will have 48.3 minutes of downtime.
ASKER
Thank you everyone, great comments!
-Mike
-Mike
Yes it is worth it, hasn't gone down yet for us! What is more likely than Office365 to go down is your internet connection usually. That is the bigger risk than the entire service going off.