Recall Messages using outlook 2013

Hi, Trying to work out the specifics with recall. When my colleague sends me a message and recalls it, it automatically gets removed from my mailbox and he gets a success notification. When I send him one, it sends a prompt to his mailbox notifying him I am trying to recall a message. When he clicks on it it successfully recalls, and I receive the notification advising me of such. But I want to know why mine prompts and his does not? We are both using the exact same version of outlook, same windows, same user account membership and exchange 2010. This is doing my head in....

Cheers
Josh RoweSystems AdministratorAsked:
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IvanSystem EngineerCommented:
Hi,

there are few things that determine how and will Outlook recall a message.
1. It depends on setting in Outlook. Outlook Options --> Mail --> Tracking -->
    a. Automatically process meeting requests and respond...
    b. Automatically update original sent...
2. If outlook is turned on or off.

Result is as following:
1. Outlook turned ON, and Automatically process meeting requests and respond... turned ON - Mail will be automatically deleted from Outlook
2. Outlook turned ON, and Automatically process meeting requests and respond... turned OFF - Mail will be deleted IF recipient first click on recall mail (he will receive 2 emails, 1 original and 1 recall)

3. Outlook turned OFF, and Automatically process meeting requests and respond... turned ON - Recall will fail
4. Outlook turned OFF, and Automatically process meeting requests and respond... turned OFF - Mail will be deleted IF recipient first click on recall mail (he will receive 2 emails, 1 original and 1 recall)

So, as you can see, there is no universal rule that will help you configure recall. I have tried it, but this is how it works.

Regards,
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