Searches in Exchange 2010 fail for one particular Information Store

Users who try to do searches from Outlook or OWA are unable to search.  This issue only appears to be affecting one Information Store.  We found this article, which speaks directly to the issue we are facing but the solution indicated has not resolved the problem.  Although the typical cause mentioned in this article is not our situation.  The mailbox, hub, and CAS servers are all independent servers.

We tried running Repair-ExchangeSearchSymlinks.ps1 and  Repair-ExchangeSearchSymlinks.ps1, which is mentioned in the below article and this did not resolve our search problems for this particular Information Store

http://blogs.technet.com/b/exchange/archive/2011/06/30/after-installing-exchange-2010-service-pack-1-searching-via-owa-or-outlook-online-mode-fails.aspx

Anyone have any thoughts on how to resolve this issue?
SPAITDEPTAsked:
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ItxxCommented:
You could try resetting the search index for the specific database.. It doesn't cause any harm.

Open exchange management shell and navigate to C:\program files\microsoft\exchange server\V14\scripts and run the following command:

.\ResetSearchIndex.ps1 <databasename> - force

If you have done that it will take a while for the index to rebuild so test after an hour or two.
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Will SzymkowskiSenior Solution ArchitectCommented:
As stated the resetsearchindex.ps1 is the method to proceed with. Personally I would not run this during production hours as it will put more load on the CPU and Disk (I/O) when it is doing the Exchange Search Crawl.

Will.
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SPAITDEPTAuthor Commented:
We have tried the resetsearchindex.ps1 to no avail.  Additionally, we tried setting up a new Information Store and moved one user over to the new IS and we still had the same problem.   Thoughts?  Could it be a patch that was recently applied?
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Will SzymkowskiSenior Solution ArchitectCommented:
What SP version and RU are you running in your Exchange environment?

Will.
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SPAITDEPTAuthor Commented:
SP3 (14.03.0123.004).  Doh, maybe I need to get up to the latest RU.  I will give this a try and see what the results are.
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ItxxCommented:
Is Outlook running in cached or online mode? We had the same problem a while ago and changing it to online was the solution for us.
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